Technical Product Manager, Order Management Software at Chewy
Are you technically savvy and want to make the move to product management? Chewy is looking for a Technical Product Manager to join our Order Management Pipeline Team based in Boston, MA. This role has significant growth opportunity to own and drive our internal platforms. This role is integrated with a development team focused on building our Order Management platforms and innovating the process and development strategies to support Chewy’s explosive growth in customers, sales, and team expansion. As a platform owner, the technical product manager is responsible for building a vision for the product, gathering and prioritizing requirements from stakeholders, and maintaining the application support structure which means getting in the trenches and participating in activities across the board.
What you'll do:
- Own the implementation, enhancement and support of Chewy’s Order Management Systems
- Research industry best practices for ecommerce Order Management options
- Define requirements which meet business needs.
- Set priorities for the development team.
- Coordinate with business stakeholders and continuously make sure your team is delivering according to the constantly growing needs of the business.
- Work with engineering team to resolve bottlenecks to help deliver final system deliverables.
- Coordinate activities across different organizational functions for initiatives
- Review and report on progress for initiatives/projects, managing project risks - including the development of contingency plans
- Own the final system deliverables and the overall roadmap for your area of responsibility.
- Measure, report and continuously improve scrum team’s effectiveness via mentoring and coaching.
- Manage relationships with vendors, oversee all vendor engagements (including day-to-day support, service tickets and ad-hoc consulting services) for your area of responsibility.
What you'll need:
- 3+ years of Technical or Product experience
- Technical savvy, including hands-on knowledge/skill of system integration, databases and business intelligence
- Agile experience (Scrum Master, Product Owner)
- Ability to perform business requirements analysis and design
- Excellent communication and organization skills
- Capability to identify and mitigate development and implementation risks
- Bachelor's degree in Computer Science, Operations Management or Business Administration or equivalent experience
- Position may require occasional travel
- Experience with Payment platforms or Order Management Systems
- Exceptional customer service skills, follows up with clients and team members, and takes initiative to anticipate and solve problems.
- Experience with CI/CD processes and releases management