Technical Product Manager, IDR

| Greater Boston Area

Technical Product Manager, IDRLocation: Boston, MA

 

The battle between attackers and defenders is asymmetrical. Most organizations struggle to gather the people or resources to effectively win the game. Our mission is to provide the defenders with easy to use solutions that maximize the impact of their teams. 

 

As a Technical Product Manager for InsightIDR, Rapid7's threat detection and response product, you'll be part of a team building solutions that help security teams do just that.

 

In this role, you will marry a knack for quickly understanding customer problems with the ability to build effective solutions that make the complex conquerable. This role is an amazing opportunity to become an impactful leader in an exciting, rapidly growing and global technology company.

 

Here is a snapshot of the work you'll be doing:

  • Act as product owner with the engineering team for features and projects

  • Translate high level technical and functional requirements into detailed user stories that clearly articulate the benefit, goal and acceptance criteria to the engineering team

  • Work closely with the engineering team to ensure that requirements are prioritized, delivered on time, and meet the acceptance criteria

  • Conduct workshops with engineering, UX and other stakeholders to define the solution at both a technical and functional level

  • Manage the product backlog to ensure that the right things are being worked on at the right time, and ensure the rest of the business and customers know when milestones will get delivered

  • Define, track and report on the post-launch success metrics for the deliverables

  • Work with subject-matter experts like SOC analysts and security researchers to understand customer problems

  • Talk to customers to understand their pain points and motivations and translate these into requirements that support the product roadmap

  • Demo the product to customers, partners, customer advisory boards, and other internal groups 

 

This sounds like a lot, but you won't be doing it alone. You'll be working with product management, engineering, sales, security experts, and UX teams in a culture that highly values collaboration, teamwork, and doing the right thing for the customer.

 

Previous experience as a product manager, product engineer or both is highly valued, but if you have strong cybersecurity domain knowledge (having previously worked as a security practitioner, technical account manager, sales engineer, or similar role in cybersecurity), experience in the software industry, AND you are well organized, extremely customer driven, and really looking for a challenge as you grow to the next level -- you might be a great fit for this position as well.

 

What we'll expect

  • Curious, empathetic and professional customer interactions to gather requirements and identify pain points.

  • You don’t need to be a developer, but you have some familiarity with working with scripting languages. If you read our API documentation, you would understand it and be able to demo it to others

  • Highly organized, detail oriented and deadline focused to manage and drive product roadmap

  • Strong analytical and decision making skills to prioritize activities, issues and business use in a fast moving continuous delivery environment

  • Ability to represent the end-user in design and technology reviews

  • Strong presentation and communication skills to drive team alignment and build cross-functional relationships

  • Up to 20% travel to Rapid7 offices to work with UX, Dev, and Security Practitioner partners, as well as some industry conferences

  • Passion for security and making the world a safer place

As a Technical Product Manager, here is a snapshot of the work you’ll be doing:

  • Act as product owner for features and projects: manage the product backlog by writing clear use cases/requirements articulating product/service functionality that can be executed on by the engineering team, and ensuring they are prioritized according to business needs 

  • Communicate the product roadmap, ensuring the rest of the business and customers know when milestones will get delivered

  • Converse with customers and ensure feedback gets synthesized into the product roadmap

  • Produce content for marketing and sales collateral that articulates customer features and competitive differentiators

  • Work with subject-matter experts like SOC analysts and security researchers to understand customer problems

  • Demo the product to customers, partners, customer advisory boards, and other internal groups

This sounds like a lot, but you won’t be doing it alone. You’ll be working with product management, engineering, sales, security experts, and UX teams in a culture that highly values collaboration, teamwork, and doing the right thing for the customer.

Previous product management work is highly valued, but if you have strong cybersecurity domain knowledge (having previously worked as a security practitioner, technical account manager, sales engineer, developer, or similar role in cybersecurity), experience in the software industry, AND you are well organized, extremely customer driven, and really looking for a challenge as you grow to the next level -- you might be a great fit for this position as well.

 

How you’ll make an impact

  • Own product requirements definition, customer feedback gathering, usability, reporting and analytics, and release planning
  • Gather and prioritize feedback from customers to help in designing and developing features to support our roadmap
  • Track post-launch usage and success metrics, set and communicate goals to internal team
  • Advocate for ongoing iterations of features based on quantitative and qualitative metrics that your helped define and create
  • Work closely with development teams to determine technical solutions, prioritize work, adapt to new information, and communicate schedules
  • Focus on customer success metrics for the product area and work with go-to-market team to ensure successful product roll out and customer satisfaction
  • Evaluate product requests in a timely manner and drive to a decision

What we’ll expect

  • Curious, empathetic and professional customer interactions to gather requirements and identify pain points.
  • Turning requirements into useful stories that your UX and Dev partners can solve
  • Highly organized, detail oriented and deadline focused to manage and drive product roadmap
  • Strong analytical and decision making skills to prioritize activities, issues and business use in a dynamic environment
  • Ability to represent the end-user in design and technology reviews
  • Strong presentation and communication skills to drive team alignment and build cross-functional relationships
  • Up to 20% travel to Rapid7 offices to work with UX, Dev, and Security Practitioner partners, as well as some industry conferences
  • Passion for security and making the world a safer place
Read Full Job Description

Location

Rapid7 is conveniently located between the North End and West End of Boston, with plenty of restaurants, bars and public transport close by.

What are Rapid7 Perks + Benefits

Culture
Volunteer in local community
Once a year, Rapid7 offices across the globe close for the day so employees can volunteer.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Rapid7 has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored sparkling water you can handle.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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