Sr. Product Manager - Market_R&D

| Greater Boston Area | Hybrid
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The Sr Product Manager role is an opportunity for smart, product-focused applicants to deepen their skills as a customer-centric product manager through customer and product discovery in emerging market spaces. The Sr Product Manager will use leadership skills, technical knowledge, customer research, sound business acumen, and inputs from a cross-functional team to support a range of activities, from learning customer needs, assessing competitive and potential offerings, identifying margin enhancing and hard to copy solutions, and bringing those solutions to market. This individual will interface regularly with engineering, sales, product marketing, the integrated marketing functions, and business leadership to define and launch 3Play Media products and features.

The right candidate is a self-motivated individual, who can easily function in a high demand, performance-oriented environment. They must be accustomed to working on multiple tasks in parallel. This professional must demonstrate exceptional leadership skills and be able to gain credibility with team members and senior management. This is a manager level role, reporting to the Vice President of Product.

Responsibilities

The Sr Product Manager will own 3Play’s contractor market facing products, operations products and R&D product efforts. 3Play works with thousands of contractors to deliver industry leading transcription, captioning, audio description and live captioning video accessibility services. This role will be responsible for prioritization and management of products serving those contractors and the 3Play contractor market, including machine learning applications to optimize 3Play business supporting services. Specifically, responsibilities will include:

  • Grow 3Play’s Contractor Operations products and R&D focus areas
  • Write amazingly clear, inspirational, context-rich and actionable user stories that get passionate engineers excited to write code
  • Manage the product backlog and prioritize your amazing user stories into sprints
  • Partner across the company to bring products and features to market
  • Work closely with R&D to understand and translate technical concepts into actionable requirements and stories
  • Drive a customer and market-centric product approach within the organization, ensuring that priorities and roadmap are centered around customer needs
  • Drive market and customer research activities, including Voice of Customer
  • Define opportunity assessments in roadmap prioritization efforts
  • The ideal candidate will demonstrate a solid understanding of operations at scale, predictive modeling, and management of research projects

This is not an exhaustive list of responsibilities. Other duties may be assigned, as needed.

Required Skills

This individual will collaborate with cross-functional due diligence teams to ensure all relevant tasks are completed. This individual must be a self-starter, able to work autonomously, "roll up the sleeves", natural problem solver, collaborative, and not fazed by adversity or ambiguity. Additional personal and professional attributes include:

  • Independent approach to solving multiple challenging technical problems, in parallel
  • Outstanding project management skills
  • Exceptional written and interpersonal communication skills
  • Experience in an Agile / Scrum environment
  • Ability to partner with cross-functional teams, including R&D, Sales, Product Marketing, Marketing, Support
  • Plan, execute, and manage successful product launches
  • Strategic thinker, creative problem solver and excellent analytical skills
  • Ability to communicate product messaging and influence audiences such as customers, prospects, sales, industry analysts and trade press
  • Experience in an Agile / Scrum environment

Required Experience

  • Minimum of 3-5 years product management experience
  • B2B applications experience required; video and/or live streaming preferred

Education

  • BA/BS in CS, CIS, MS or MBA preferred

About the Company

3Play Media is a rapidly growing, profitable start-up making a huge impact on the way people consume online media. We provide premium captioning, transcription, audio description, and translation solutions to over 2,500 higher ed, enterprise, media, and government customers. Our goal is to simplify the workflow through flexible APIs, a secure online account system, and integrations with a multitude of players, platforms, and lecture capture systems. We got our start in 2007 out of MIT Sloan and we are based in Boston, MA.

Work Environment

We have an awesome work environment! Our team is hard working, laid back, and fun. There are no politics or wasteful meetings and projects get done quickly and efficiently. The team is dedicated to building a successful company. We have a spacious office with lots of natural light located in the North End. The work we do is fun, interesting, and gratifying. Your work will have a direct impact on our company’s success.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • AWSLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • CanvaDesign
    • MiroDesign
    • PhotoshopDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • DocuSignCRM
    • HubSpotCRM
    • MarketoCRM
    • MarketoLead Gen
    • ZoomInfoLead Gen

Location

Within walking distance of T stops at North Station & Haymarket, we're located in the historic North End. Good eats abound at local lunch spots, coffee shops, and after-work bars – including Boston's best slice right down the street 🍕

An Insider's view of 3Play Media

What’s the vibe like in the office?

I love that I'm constantly learning and being challenged. No matter what, I love how my ideas are valued and heard – at 3Play, you really feel like you're part of the company & you can directly see how your efforts are leading to the company's success.

Sofia

Senior Growth Enablement Manager

What's the biggest problem your team is solving?

What my team is trying to solve isn't necessarily a problem... the company keeps on growing, and we're just trying to keep up!

Amanda

Office Manager

How has your career grown since starting at the company?

My experience at 3Play has been a whirlwind – I was hired for content production in 2014, and now I'm the VP of Marketing! I currently manage our marketing team, strategy, & operations.

My background is a testament to how the company feels about promoting internally, and I'm grateful I was given the chance to prove I could make an impact.

Lily

Senior Vice President of Marketing

What is your vision for the company?

We're at the forefront of making video the ultimate tool for learning, communication, and entertainment. One day, nearly every video will be accessible.

This presents exciting (and daunting) operational challenges, which we're taking on full steam ahead to be the unequivocal leader in the space.

Josh

Co-Founder, Chief Executive Officer

How do you collaborate with other teams in the company?

The culture is generally quite open, and people are very friendly – they're just a ping away, always ready to help!

We also have an event called "3Play Palooza," that encourages company collaboration across teams to collectively understand & tackle various challenges we face.

Neel

Senior Software Engineer

What are 3Play Media Perks + Benefits

3Play Media Benefits Overview

At 3Play Media we know that a company is only as good as its people, which is why we want ours to have everything they need to feel great. We offer comprehensive health insurance benefits.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
We provide employees with a flexible work schedule that includes flexible start and end times as well as during the day.
Remote work program
Our remote work program includes work from home during the COVID pandemic and at all other times work remotely on occasion as needed.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 8 weeks of parental leave. For employees with the company 6 months or more, the first 6 weeks are paid at 100% of base salary.
Family medical leave
Company sponsored family events
We have an annual summer outing for our employees and their families.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks

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