Sr. Product Manager - Customer

| Greater Boston Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

The Sr Product Manager role is an opportunity for smart, product-focused applicants to deepen their skills as a customer-centric product manager through customer and product discovery in emerging market spaces. The Sr Product Manager will use leadership skills, technical knowledge, customer research, sound business acumen, and inputs from a cross-functional team to support a range of activities, from learning customer needs, assessing competitive and potential offerings, identifying margin enhancing and hard to copy solutions, and bringing those solutions to market. This individual will interface regularly with engineering, sales, product marketing, the integrated marketing functions, and business leadership to define and launch 3Play Media products and features.

The right candidate is a self-motivated individual, who can easily function in a high demand, performance-oriented environment. They must be accustomed to working on multiple tasks in parallel. This professional must demonstrate exceptional leadership skills and be able to gain credibility with team members and senior management. This is a manager level role, reporting to the Vice President of Product.


The Sr Product Manager will represent current and future 3Play customers inside the organization and represent 3Play in market.

  • Grow 3Play’s customer facing transcription and captioning products and related focus areas
  • Write amazingly clear, inspirational, context-rich and actionable user stories that get passionate engineers excited to write code
  • Manage the product backlog and prioritize your amazing user stories into sprints
  • Partner across the company to bring products and features to market
  • Work closely with R&D to understand and translate technical concepts into actionable requirements and stories
  • Drive a customer and market-centric product approach within the organization, ensuring that priorities and roadmap are centered around customer needs
  • Drive market and customer research activities, including Voice of Customer
  • Partner with product marketing to support and define market opportunity assessments
  • The ideal candidate will demonstrate a solid understanding of customers’ needs and keep current with industry trends that affect customer experience.

This is not an exhaustive list of responsibilities. Other duties may be assigned, as needed.

Required Skills

This individual will collaborate with cross-functional due diligence teams to ensure all relevant tasks are completed. This individual must be a self-starter, able to work autonomously, "roll up the sleeves", natural problem solver, collaborative, and not fazed by adversity or ambiguity. Additional personal and professional attributes include:

  • Independent approach to solving multiple challenging technical problems, in parallel
  • Outstanding project management skills
  • Exceptional written and interpersonal communication skills
  • Experience in an Agile / Scrum environment
  • Ability to partner with cross-functional teams, including R&D, Sales, Product Marketing, Marketing, Support
  • Plan, execute, and manage successful product launches
  • Strategic thinker, creative problem solver and excellent analytical skills
  • Ability to communicate product messaging and influence audiences such as customers, prospects, sales, industry analysts and trade press
  • Experience in an Agile / Scrum environment
Required Experience
  • Minimum of 3-5 years product management experience
  • B2B applications experience required; video and/or live streaming preferred
  • BA/BS in CS, CIS, MS or MBA preferred
About the Company

3Play Media is a rapidly growing, profitable start-up making a huge impact on the way people consume online media. We provide premium captioning, transcription, audio description, and translation solutions to over 2,500 higher ed, enterprise, media, and government customers. Our goal is to simplify the workflow through flexible APIs, a secure online account system, and integrations with a multitude of players, platforms, and lecture capture systems. We got our start in 2007 out of MIT Sloan and we are based in Boston, MA.

Work Environment

We have an awesome work environment! Our team is hard working, laid back, and fun. There are no politics or wasteful meetings and projects get done quickly and efficiently. The team is dedicated to building a successful company. We have a spacious office with lots of natural light located in the North End. The work we do is fun, interesting, and gratifying. Your work will have a direct impact on our company’s success.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoCRM
    • MarketoLead Gen


We're right in the middle of the North End, in easy walking distance to North Station and to dozens of lunch spots, bars, and restaurants.

An Insider's view of 3Play Media

What’s the vibe like in the office?

I love that I am constantly learning and being challenged. I love how my ideas are valued and heard. At 3Play you really feel like you are part of the company and you can directly see how your efforts are leading to the company's success.


Marketing Programs Manager

What's the biggest problem your team is solving?

What my team is trying to solve isn't necessarily a problem, it's that the company is growing and we are trying to keep up!


Office Manager

How has your career grown since starting at the company?

My experience at 3Play has been a whirlwind! I was hired to produce content in 2014; now, I'm the Director of Marketing and manage our marketing team, strategy, and operations. My experience is a testament to how the company feels about promoting internally. I was given the chance to prove I could make an impact, and I am very grateful for that.


Director of Marketing

What is your vision for the company?

We are at the forefront of making video the ultimate tool for learning, communication, and entertainment. One day, nearly every video will be accessible. This presents exciting and daunting operational challenges; challenges that we are taking on with full steam to be the unequivocal leader in the space.


Co-Founder, Chief Revenue Officer

How do you collaborate with other teams in the company?

The culture is quite open and people are quite friendly. They are just a ping away, and always ready to help!

We also have a recurring event, called 3Play Palooza, which encourages people to collaborate with people from other teams to tackle and understand challenges we face.


Senior Software Engineer

What are 3Play Media Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have lots of mini committees like Social Committee, Accessibility Committee, D&I Committee & 3Play Palooza Committee - each of which organizes events at 3Play focused on our mission and values.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave. For employees with the company 6 months or more, the first 6 weeks are paid at 100% of base salary.
Flexible Work Schedule
We provide employees with a flexible work schedule that includes flexible start and end times as well as during the day.
Remote Work Program
Our remote work program includes work from home during the COVID pandemic and at all other times work remotely on occasion as needed.
Family Medical Leave
Company sponsored family events
We have an annual summer outing for our employees and their families.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
More Jobs at 3Play Media8 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Data + Analytics
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView 3Play Media's full profileSee more 3Play Media jobs