Our Opportunity:

 Chewy is looking for a Senior Technical Program Manager for our New Verticals E-Commerce team in Boston, MA. You will be a key driver behind initiatives for Chewy’s New Verticals line of business supporting applications being built for Vet workflow management. This entails not only being a member of the technical program management team, but also innovating the process and development strategies to support Chewy’s explosive growth in customers, sales, and team expansion. This is not the standard program management role, as this role is building application support structure from the ground up which means getting in the trenches and participating in activities across the board.

What You’ll Do:

• Own the implementation, enhancement and support for Chewy’s New Vertical line of business
• Define requirements which meet business needs
• Set priorities for the development team
• Coordinate with business stakeholders and continuously make sure your team is delivering according to the constantly growing needs of the business
• Work with engineering team to resolve bottlenecks to help deliver final system deliverables
• Coordinate activities across different organizational functions for initiatives
• Review and report on progress for initiatives/projects, managing project risks - including the development of contingency plans
• Own the final system deliverables and the overall roadmap for your area of responsibility
• Measure, report and continuously improve scrum team’s effectiveness via mentoring and coaching
• Manage relationships with vendors, oversee all vendor engagements (including day-to-day support, service tickets and ad-hoc consulting services) for your area of responsibility

 What You’ll Need

• 5+ years of Technical Program Management experience
• Technical savvy, including hands-on knowledge/skill of system integration, databases and business intelligence
• Agile experience (Scrum Master, Product Owner)
• Ability to perform business requirements analysis and design
• Excellent communication and organization skills
• Capability to identify and mitigate development and implementation risks
• Bachelor's degree in Computer Science, Operations Management or Business Administration
• Position may require occasional travel

 Bonus:

• Knowledge of Atlassian suite of tools (Jira, Bamboo, Confluence)
• Experience working in Agile teams (Scrum, Kanban)
• Experience with building retail solutions
• Exceptional customer service skills, follows up with clients and team members, and takes initiative to anticipate and solve problems
• Experience with CI/CD processes and releases management

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

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