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Senior Product Manager, Platform

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

As a Senior Product Manager of Data Platform, you will spearhead initiatives that will transform the strategy and architecture surrounding Toast’s rich data set. This is a highly strategic role that will make significant business impact. You will focus on exploring opportunities with a rich, diverse data set - turning those opportunities into revenue opportunities for Toast along the top and bottom line.

As an important member of the Product Platform team, you will interface with many other Toast teams across Product, Engineering, Marketing, Sales, Account Management and Customer Support to build and shape innovative data products and strategies. Toast is experiencing explosive growth and is looking to transform its data platform to be able to scale with the growth of the company and its customers’ needs.

As a Senior Product Manager on our Data Platform team, you will:

  • Work with the Senior Director of Product Management for Platform in creating a well thought out product vision and strategy for the data platform initiative.
  • Become the owner of your product taking responsibility for the creation of product specs, business analysis for prioritization, product performance metrics and product roadmaps.
  • Learn the Toast platform and become an expert on how data flows through out the Toast ecosystem.
  • Work to understand the pain and opportunity of your internal customers - Toast’s software teams. Synthesize that data into quantifiable opportunity that can be directly translated into product platform roadmap.
  • Perform market research and competitive analysis. Understand how competitors are leveraging data to compete in win and in the space.
  • Collect and analyze quantitative and qualitative data to identify and prioritize new platform opportunities.
  • Creatively overcome challenges to quickly get your data products to market via prioritization and rapid iterations - often needing to work with internal teams to coordinate support and release of the product.
  • Ability to manage multiple projects and fulfill product requests while meeting tight deadlines.
  • Follow-up with customers and internal stakeholders directly regarding product feedback and feature requests.

Do you have the right ingredients?

  • 5+ years of product management experience.
  • 2+ years of product experience working within a platform team.
  • Excellent analytical abilities. Able to anticipate and design analytical products.
  • Strong proficiency with documenting complex data flows and transformations.
  • Strong proficiency with data science technology, modeling and statistical theory.
  • Proficiency with data engineering technology.
  • Excellent written, presentation and communication skills.
  • Excellent prioritization and time management skills.

Bonus points

  • Knowledge of restaurant and hospitality industry.
  • Experience as a product owner.
  • Experience as an agile coach or Scrum Master.
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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