Senior Product Manager – Experience

| Greater Boston Area

Description

The Senior Product Manager Conceives of, develops, delivers, and manages products for customer use. The Senior Product Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

Senior Product Manager – Associate Platform Experience (CRM)

At ‘Humana's Edge we are on a mission to improve health outcomes for our seniors and helping them lead a fulfilling life. 

The Edge is a business within Humana that exists to help seniors live life on their terms and unlock every senior’s potential. We know seniors are focused on achieving their personal goals – staying active, dancing at their daughter’s wedding, playing with their grandchild. But sometimes, their health concerns get in the way. By designing and executing on a new integrated operating model, the Edge can deliver an experience that helps seniors stay independent and in control of their lives.
The Product & Experience team drives the product vision for our web, mobile and conversational AI digital presence with a strong focus on user experience, and strive to create clear, beautiful, inclusive web experiences empowering our customers.

As senior product manager for Associate Platform Experience (CRM), you will be responsible for defining and driving the execution of product roadmap, and collaborate with partners in operations, clinical, design and technology teams to build and extend our SugarCRM based platform, and drive innovations in a way that our CRM platform and its related technologies emerge as an industry leading associate platform that allow us to deliver best outcomes for our members.

This position is full-time and based out of our office in Boston, MA. Relocation will be required, and relocation assistance will be provided. Currently we are in a WAH situation in not in an our offices.

What we look for

  • Strong user back approach - Has empathy for end users and is a fearless advocate of voice of customer
  • Strong communicator and Influencer– Has the ability to influence, and effectively communicate product vision with senior business leaders and peer teams. 
  • Innovation - Passion for creative problem solving and building innovative product solutions. Experienced in balancing both "incremental" and "breakthrough" improvements.
  • Systems thinker – Thought leader and keen observor of developments across industries, has a vision to challenge status quo and ideas to get there.  

 

Responsibilities for Senior Product Manager:

  • Employ strong user-back approach to build and enhance our easy-to-use, intuitive SugarCRM based platform to allow our associates to be superheroes.
  • Familiar with all standard CRM functionality.
  • Work alongside a team of top product managers to build innovative functional platform to increase care team’s effectiveness in supporting members.
  • Develop, publish and maintain the Product Roadmap in collaboration and consultation with key functional primes across the company.
  • Work with key stakeholders to understand use-cases and requirements and translate these into Features, Epics & User Stories.
  • Partner closely with the Engineering and Design teams to ensure that requirements are clear, understood and prioritized, and are developed, tested and delivered in time for launch milestones.
  • Understand industry trends, emerging technologies and competitor offerings and align product roadmap for differentiation and market leadership.
  • Have a hands-on approach and a willingness and aptitude to work from strategic product direction right through to detailed requirements definition.
  • Provide market insight, account prospective and product expertise throughout all phases of the product lifecycle 
  • Participate in the SAFe agile program planning and daily standups

 

Key Skills

  • Engineering degree or equivalent, with an MBA preferred 
  • Deep understanding of current CRM offerings, capabilities and integrations, any of Sugar, Salesforce, SAP, Oracle, Microsoft, etc
  • Proven track record of delivering innovative software solutions to market.
  • Experienced (4+ years) in process of product management – negotiation, driving alignment, gathering requirements, prioritization, feature creation, road mapping and launch
  • Strong background in requirements definitions, translating customer needs, market trends, strategic imperatives into business requirement documents and functional requirement specifications 
  • Proven ability to collaborate cross-organization, up and down management levels, and with globally distributed office locations.
  • Experience with Healthcare products or processes is a big bonus.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • SalesforceCRM

Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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