Senior Product Manager, Digital Ordering

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

We are looking for a highly-motivated, energetic, and entrepreneurial Senior Product Manager to pioneer our efforts to provide a best-in-class digital ordering experience for restaurants (e.g. takeout, delivery, catering, etc). Restaurants today struggle to delight their guests and manage their operations due to the rapid proliferation of digital ordering platforms and interfaces. At the same time, they also find it challenging to understand how to get the best business results out of such offerings.

The Senior PM will be responsible for creating new experiences that empower restaurants to leverage the full power of digital ordering while also advancing our existing, high-growth digital ordering offerings. This is a highly unique opportunity to contribute to the early growth of a major new strategic area that could significantly impact Toast’s future growth. We are looking for exceptional candidates with a track record of independently defining, developing, launching, and scaling new B2B software products in the restaurant and hospitality industry.

As a product manager for digital ordering, you will:

  • Work within a cross-functional team to create a new business line focused on digital ordering
  • Plan an aggressive roadmap to improve the digital ordering experience for restaurants
  • Lead a team of engineers, QA, UX designers and work closely and independently with other internal stakeholders to execute on your roadmap and drive business goals for your product area
  • Become an expert on Toast’s products, business, and technology
  • Develop deep relationships with restaurateurs to assess needs, pressure test ideas, and roll out new products/features
  • Immerse yourself in the diner experience to ensure that restaurant products/features are helping restaurants to better serve their guests
  • Become an expert on digital ordering products, players, and industry trends
  • Work with engineering to plan sprints, write user stories, and test product features
  • Work with UX designers to design delightful experiences
  • Prepare and deliver, clear and concise executive-level presentations on your product strategy, roadmap, execution, and go-to-market plans

Do you have the right ingredients?

  • High energy and motivation to achieve results, and willingness to be independently entrepreneurial to do so
  • 4+ years of hands-on B2B software product management experience and a successful track record of delivering great products
  • Experience in utilizing design thinking, innovation, and testing to develop new products and features to serve user needs
  • Exceptional ability to develop and communicate product, strategic, and business plans to cross-functional leadership
  • Strong ability to collaborate cross functionally with Product, Engineering, Design, Marketing, Sales, and Operations to ensure success of the business
  • Strong belief in, and adherence to Toast’s core values (RECIPE)
  • BA/BS required (preferably in a computer science or engineering related discipline)
  • Experience in restaurants and/or hospitality is desired by not required
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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