Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Senior Product Manager, Content Experience

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Our Opportunity: 

Chewy is seeking a Senior Product Manager to join the Content Platform Product Team in our Boston, MA office.  Our mission is to make Chewy the most trusted and convenient online destination for pet parents by providing pet parents with the most relevant and dynamically targeted content in an optimized way. You will work on a range of areas – starting from developing workflows/authoring capabilities through developing innovative widgets and UI that allows Pet Parents to learn about products and services.  You will own a roadmap and will collaborate with design, engineering, business and other product teams to deliver scalable solutions for how content is delivered and presented across Chewy. 

What You’ll Do: 

  • In this high impact role, you will have the opportunity to shape and improve customer experience across the site, delivering delightful experiences to our customers. 
  • Use your customer first mindset to set product visions and guide the development and delivery of best-in-class customer experiences.   
  • Exhibit a strong sense of ownership, bias for action, and superior communication skills; be willing to roll up your sleeves to get the job done 
  • Define and analyze measures of success (KPIs) for new features and enhancements; transform these customer and business insights into clear requirements for product enhancements and new features.   
  • Develop and maintain a roadmap and prioritized product backlog ensuring product vision aligns with both customer and business goals.   
  • Monitor performance of your product(s) and measure impact of product enhancements; communicate impact clearly across the organization and use to drive prioritization.  
  • Lead the end-to-end implementation of high visibility initiatives by collaborating cross-functionally with design, engineering, business, analytics and other product teams to deliver features with strong customer and business value.   

What You’ll Need: 

  • 5+ years of experience, 3+ in eCommerce/product management.   
  • Passion for building functional and engaging customer experiences 
  • Excellent analytical skills with demonstrated experience turning data into actionable insights 
  • Strong interpersonal skills with a positive, people-oriented attitude 
  • A history of owning, developing, and communicating long-term vision and goals that drive strategies for a portfolio of products 
  • A track record of creating dramatic impact to both customer experience and business metrics 
  • A proven ability to manage multiple workstreams in parallel and to effectively prioritize competing priorities in a fast-paced work environment 
  • Position may require travel 

Bonus: 

  • Fluency in SQL and/or Tableau 

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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