We power successful restaurants.

Senior Director of Product Management - Toast Partner Ecosystem at Toast (Remote)

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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Our mission at Toast is to empower the restaurant community to delight their guests, do what they love, and thrive. Toast is a powerful and easy to use all-in-one restaurant platform that helps restaurants grow their businesses and delight their guests in new and innovative ways.

Toast has a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about helping our customers grow their business and providing a best in class user experience. We strive to bring the best products and partners to our users. 

We are looking for a passionate and proven leader to grow, mentor, and inspire a team of product managers, engineers and designers.

Reporting to the Vice President of Product, this role is a critical part of the product leadership team and will be instrumental in defining & delivering the next gen Toast Partner Ecosystem. Today, the ecosystem has nearly 200 partners ranging from independent software developers to some of the largest companies in restaurant technology such as DoorDash and Uber Eats.

You will spearhead initiatives with other Toast teams across Product, Engineering, Marketing, Sales, Account Management and Customer Support. You will interface with our third party developers, restaurant customers and restaurant guests directly to get feedback on enabling the most robust partner-driven developer ecosystem.

About this roll* (Responsibilities) 

  • Define the vision & strategy for our  entire partner/developer lifecycle from registration to marketplace monetization
  • Recruit, hire, manage, mentor, and retain product managers, designers & engineers focused on developing our next generation Toast partner platform
  • Create & present business cases and business models for developer-enabling investments, and measure/quantify success of product launches
  • Present Quarterly Business Reviews to Executive leadership team on quarterly progress and business results 
  • Meet regularly with third-party developers, customers and prospects to drive Toast roadmaps towards enabling a best-in-class developer experience
  • Work directly with internal teams building APIs to ensure partners/developer needs are met and restaurants’ choices for compelling enhancements flourish
  • Collaborate with Corporate and Business Development to determine product investment and Go To Market strategy for growing the Partner Ecosystem business 
  • Represent Toast at events, trade shows as best-in-class developer platform for attracting independent or large-scale software companies innovating in the hospitality market
  • Lead by example. At times, working alongside the team in defining requirements, workflows, interaction, user journeys, process/screen flows, and wireframes

Do you have the right ingredients*? (Requirements)

  • 7+ years of relevant work experience in product management
  • Familiarity with building marketplaces and monetizing platforms
  • Technical understanding of API platforms & partner ecosystems 
  • Track record of success (and enjoyment) in building and leading high performing teams
  • A strong passion for managing and mentoring product managers and engineers
  • Deep understanding of agile product methodologies and best practices
  • Ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
  • Knowledge of restaurant and hospitality industry is a plus

Our Spread* of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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