Professional Services Manager

Touchplan® is seeking an experienced Lean construction professional to join our team as a Professional Services Manager. The ideal candidate will have a proven track record supporting and developing customer accounts in a fast-paced, high growth environment. Must be a self-starter with exceptional networking and customer consulting skills, who thrives under pressure

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Responsibilities:

●Provide technical sales and comprehensive customer support for Touchplan® product offerings.

●Provide advanced onboarding and best practices to customers.

●Facilitate construction progress and pull planning meetings.

●Facilitate weekly follow up meetings with project teams.

●Master schedule review and consultation.

●Phase scheduling review and consultation.

●Lookahead planning review and consultation.

●Commitment planning consultation.

●Last Planner® System implementation and metrics consultation

●Construction drawing and work zone review and consultation

●Work sequencing and TAKT consultation

●Outline and specify UI/UX improvements to Touchplan® based on customer feedback

Requirements:

●10+ years of construction or project management experience

●Strong background in Lean Construction and the Last Planner® System

●Experience developing and maintaining customer relationships

●Excellent written and verbal communication skills to interact with customers

●Committed to operating with a sense of urgency and a positive winning attitude

●Bachelor’s degree in a relevant field

●30% - 40% Travel

Bonus Skills:

●Consulting experience

●Software as a service (SAAS) experience

●In depth knowledge of construction management, architecture, engineering or project controls

Touchplan® is a visual, multi-user construction planning application that facilitates the coordination of detailed design and construction tasks amongst owners, architects, engineers, contractors and material suppliers. Unlike traditional scheduling platforms that rely on one or two schedulers to set up and prescribe a project schedule to the team, Touchplan® puts planning in the hands of the team, getting their best thinking into the plan, reducing project time and cost, and increasing overall team buy-in and accountability.