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Liberty Mutual Insurance
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Product Owner - Mobile App at Liberty Mutual Insurance (Remote)

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It's an exciting time to be a Digital Product professional at Liberty Mutual Insurance.
Why? Because we offer what all talented digital professionals are looking for: the chance to do inspiring work that makes a difference!
As a Product Owner in Mobile Apps within Service & Customer Interactions, you will be part of a team building Liberty Mutual's Digital future. As the organization adopts a digital first mindset, building new self-service capabilities and improving our current capabilities is a strategic initiative.
You will serve as a PO on a squad focused on our Mobile App. You will partner across Global Retail Markets US to design, test, prioritize, and iteratively build customer experiences that drive customer satisfaction while improving Billing & Payments efficiencies. This dynamic & high-visibility opportunity sits at the nexus between Service, IT, Finance, Customer Experience, Analytics, & Operations, so managing these relationships is critical.
In addition to the responsibilities below, you will:
  • Actively manage the backlog and delivery of our customer self-service capabilities.
  • Partner with Experience journeys to identify problems to solve, vet solutions and recommend strategies to drive more online interactions, better customer experience and operational efficiencies.
  • Work with our Service, Billing, and Payments partners to understand business requirements, align on technical approaches with IT partners & monitor KPI impacts.
  • Collaborate with digital peers and stakeholders to define MVP requirements for the delivery of self-service features and communicate roadmaps to stakeholders.
  • Work with our Insights & Solutions Analytics partners to identify systems opportunities & pilot groups, measure & monitor KPI impacts, & build business cases for prioritization.
  • Collaborate with our IT partners to prioritize tech modernization efforts.

Responsibilities:
  • Contributes to the creation of product vision and alignment with strategic priorities with stakeholders. Communicates the product and portfolio vision to their squad/team and other squads/teams outside their portfolio/functional area.
  • With the squad/team, contributes towards achieving assigned product KPIs. Manages product(s) with a low-medium degree of strategy, scope, and complexity.
  • Owns and maintains the product backlog and is accountable for its contents, prioritization, and acceptance criteria. Accountable for clear, actionable user stories.
  • Sets priorities and actively participates in squad/team quarterly planning. Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.
  • Participates in squad/team demos, retrospectives, and all other ceremonies.
  • Works daily with the Agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. Contributes to aligning development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution.
  • Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs with desired outcomes.
  • Analyzes feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
  • Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with immediate squads/teams to ensure priorities are aligned in a portfolio.
  • Collaboratively builds the squad/team product roadmap based on strategy and ongoing input from stakeholders. Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squad/team-determined capacity.
  • Contributes in customer-driven design and usability testing. Ensures a well-positioned product through market & industry analysis.

Qualifications
  • Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities, etc.) and a minimum of 2 to 4 years direct experience with agile teams as well as 5 years in business, technology or consulting.
  • Able to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
  • Able to make difficult and quick decisions daily.
  • Problem solver with ability to lead the team to push the solutions and progress.
  • Experience in the insurance industry preferred.
  • Knowledge of relevant products and portfolio preferred.
  • Experimental mindset to drive innovation amongst uncertainty.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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Where we are

175 Berkeley Street, Boston, MA 02116

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What are Liberty Mutual Insurance Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Liberty Mutual Insurance

How does your team reward individual success?

At Liberty, there are many perks and tools to recognize & reward your peers. Whether it’s an e-card or a simple shoutout during a meeting, my team always celebrates individuals who went above and beyond or reached a milestone in their career. It makes everyone appreciate each other and encourages us to reach higher performance.

Sandra

Product Owner I

What projects are you most excited about?

There are a variety of projects I’m excited about, but what excites me the most is the technology I’m using on a day-to-day basis. The cloud is the future, and I almost exclusively get to build applications that use the public cloud. I’ve also had the opportunity to work with bleeding edge technologies like AWS’ Cloud Development Kit (CDK)!

Chase

Software Engineer

How has your career grown since starting at the company?

At Liberty, I’ve learned so much that has contributed to my overall growth. Not only have I learned new programming languages, better coding practices and how to construct high-end quality products, I’ve had access to trainings and mentorship that has allowed me to improve my skills and feel supported as I continue to grow in my career.

Herman

Associate Software Engineer

How do your team's ideas influence the company's direction?

Through diversity of thought, engineering excellence & collaboration, our team’s innovation has yielded game-changing products. For example, we reduced the time needed for an engineer to introduce a new business solution by 95%. This influenced our investment in tech and made a positive impact on Liberty’s engineering community & business partners.

Ethan

Manager, Engineer

How do you collaborate with other teams in the company?

In my role, I’m required to work with multiple teams in Europe and South America. Liberty makes it easy to collaborate with these teams through the technology. We’re also encouraged to celebrate and leverage our differences and perspectives to help achieve our collective goals.

Christian

Director, Information Security

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