Product Owner - Mobile App
It's an exciting time to be a Digital Product professional at Liberty Mutual Insurance.
Why? Because we offer what all talented digital professionals are looking for: the chance to do inspiring work that makes a difference!
As a Product Owner in Mobile Apps within Service & Customer Interactions, you will be part of a team building Liberty Mutual's Digital future. As the organization adopts a digital first mindset, building new self-service capabilities and improving our current capabilities is a strategic initiative.
You will serve as a PO on a squad focused on our Mobile App. You will partner across Global Retail Markets US to design, test, prioritize, and iteratively build customer experiences that drive customer satisfaction while improving Billing & Payments efficiencies. This dynamic & high-visibility opportunity sits at the nexus between Service, IT, Finance, Customer Experience, Analytics, & Operations, so managing these relationships is critical.
In addition to the responsibilities below, you will:
- Actively manage the backlog and delivery of our customer self-service capabilities.
- Partner with Experience journeys to identify problems to solve, vet solutions and recommend strategies to drive more online interactions, better customer experience and operational efficiencies.
- Work with our Service, Billing, and Payments partners to understand business requirements, align on technical approaches with IT partners & monitor KPI impacts.
- Collaborate with digital peers and stakeholders to define MVP requirements for the delivery of self-service features and communicate roadmaps to stakeholders.
- Work with our Insights & Solutions Analytics partners to identify systems opportunities & pilot groups, measure & monitor KPI impacts, & build business cases for prioritization.
- Collaborate with our IT partners to prioritize tech modernization efforts.
Responsibilities:
- Contributes to the creation of product vision and alignment with strategic priorities with stakeholders. Communicates the product and portfolio vision to their squad/team and other squads/teams outside their portfolio/functional area.
- With the squad/team, contributes towards achieving assigned product KPIs. Manages product(s) with a low-medium degree of strategy, scope, and complexity.
- Owns and maintains the product backlog and is accountable for its contents, prioritization, and acceptance criteria. Accountable for clear, actionable user stories.
- Sets priorities and actively participates in squad/team quarterly planning. Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.
- Participates in squad/team demos, retrospectives, and all other ceremonies.
- Works daily with the Agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. Contributes to aligning development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution.
- Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs with desired outcomes.
- Analyzes feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
- Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with immediate squads/teams to ensure priorities are aligned in a portfolio.
- Collaboratively builds the squad/team product roadmap based on strategy and ongoing input from stakeholders. Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squad/team-determined capacity.
- Contributes in customer-driven design and usability testing. Ensures a well-positioned product through market & industry analysis.
Qualifications
- Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities, etc.) and a minimum of 2 to 4 years direct experience with agile teams as well as 5 years in business, technology or consulting.
- Able to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
- Able to make difficult and quick decisions daily.
- Problem solver with ability to lead the team to push the solutions and progress.
- Experience in the insurance industry preferred.
- Knowledge of relevant products and portfolio preferred.
- Experimental mindset to drive innovation amongst uncertainty.
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.