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Product Operations Manager

| Greater Boston Area
SHYFT was founded on a simple yet powerful idea – through powerful analytics find meaningful patterns in complex data that impacts and shapes the future of healthcare. Over the last decade our technology has played a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career at SHYFT offers countless ways to make an impact in a fast growing company.
The Product Operations Manager is responsible for overall program and project management, governance, and the successful delivery of the Product Organization's output in alignment with the defined SDLC. The successful candidate is an expert at both strategic-level program management and tactical level agile processes, including hands-on SCRUM-Mastering. He or she is adept at collaborating with individual contributors and business leaders to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results. This is an individual contributor role reporting directly to the CPO/COO. 

Key Responsibilities:

  • Ensure adherence to the Software Development Lifecycle (SDLC) across the Product organization, which includes both strategic and tactical components, defined processes, cyclical timelines, role definitions, key deliverables, performance metrics, staffing model
  • Maintain and publish the quarterly Product Org scorecard to track progress against strategic, org-wide KPIs
  • Oversee the maintenance and publishing of sprint-level scorecards to measure progress against sprint-level KPIs
  • Diagnose root cause of problems via formal Root Cause Analysis methodologies
  • Function as the hands-on SCRUM Master for project teams
  • Run the biweekly Scrum-of-Scrums to report progress to Product Leadership 
  • Oversee the quarterly project resourcing process, and ensure adherence to defined staffing models
  • Maintain key business templates in conjunction with cross-functional managers and leads
  • Own governance for project codes, timecard submission and approvals, and allocation vs actuals
  • Onboard new Product employees to processes and standards
  • Contribute to annual compliance and process audits

Postion Requirements:

  • 5+ years experience in program and project management 
  • 3-5 years experience as Scrum Master
  • 10+ years relevant business experience
  • Expert level Excel skills 
  • Experience defining and owning an SDLC
  • Minimum of a Bachelor's degree
  • In-depth knowledge of project & program management methodologies, tools, & techniques
  • Expert knowledge of agile methodologies
  • Ability to manage resources through influence as opposed to authority
  • Solid leadership, organizational and communication skills
  • Strong conviction in the role of program management and willingness to take on challenges 
  • Strong and demonstrable project management skills, including communications and tracking skills, planning, and organization
  • Solid understanding of corporate environment and business metrics, with ability to propose solutions for their achievement

What's In It For You?

  • Be the liaison among Product Management, UX/Design, and Engineering Team
  • Play a critical role in how the Product Org measures success
  • Mentor organization on program/project management and agile principles/best practices 

Empowering Data, Delivering ResultsSHYFT Analytics is a full service solution company that delivers next-generation sales insights to the global life sciences industry. Our agile analytic solutions and services are re-defining the way commercial data drives brand performance. We are an innovation and service-driven organization with deep life sciences expertise, and our customers include large pharma, established and emerging biotech, and medical device companies. We are continually growing, and rewarding opportunities exist for exceptional individuals to join our high–quality team of experts. Benefits include:Competitive compensation/Stock OptionsGenerous rewards programMedicalDentalUnlimited PTOHoliday payVision401KAD&D and Life InsuranceCompany Outings/Social Events

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PerlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Ember.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


SHYFT is located in the historic Watch Factory building in Waltham, MA. We'll be moving to the Financial District in Boston in March 2019!

An Insider's view of SHYFT Analytics

What’s the vibe like in the office?

SHYFTers are guided by core values which ensure a safe, comfortable, energetic, collaborative and fun place to work. Everyone shares a company vision which we are all proud to uphold. At SHYFT, everyone is involved, heard and valued. There is mutual respect, trust, transparency and accountability which makes a feedback culture flourish.


Product Engineering Manager

How do you collaborate with other teams in the company?

Early, often, and broadly! In order to fully understand what motivates our stakeholders, marketers have to rely on frequent and close collaboration with the various internal teams that interface with them on a daily basis – from Product, to Customer Success, to Sales, and beyond. Without collaboration, Marketing would be a ship without a rudder!


Director, Product Marketing

How has your career grown since starting at the company?

One of the best aspects of being a SHYFT employee is having the flexibility to try different things and choose your growth area. In my 1.5 years here I was not only able to participate in projects and flex skills I have not used before, I also had the chance to solve challenges in product, sales, and contracting. SHYFT has invested in my growth.


Senior Business Analyst

How do you empower your team to be more creative?

Creativity blossoms where there is no fear of failure. Failure is a fundamental part of the creative process – it is the only way to learn, adapt and ultimately, succeed. Fear of failure shackles our thinking in unconventional ways. Eliminating fear frees us to investigate ideas that we would otherwise deem improbable – and makes them possible.


Chief Product Officer

What's the biggest problem your team is solving?

My team is currently focused on building the next gen of SHYFTs’ largest application. Its an all hands on deck initiative with lots of challenges, but its rewarding to see the vision come to reality.

Were motivated to be building something great, something that we all contributed to formulating. We saw ways to improve what existed, so we did!


Senior Software Engineer

What are SHYFT Analytics Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We have plenty of perks , but it’s not what we want to be known for! We recently doubled our office space with an amazing build out. The office is now extremely open, comfortable, and collaborative. We built the SHYFT bar with 2 beers on draft, nitro cold brew and iced teas, multiple BEVI stations, snacks galore all day long, LeanBox, Lunch Delivery service, monthly happy hour on Moody St, SHYFT Holiday party, Summer/Golf Outing, and monthly cultural initiatives driven by our A-Team.

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