Agero + Swoop
As the driver assistance category leader, we're at the forefront of a major industry transformation.
Medford, MA

Product Manager

| Greater Boston Area
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ABOUT US:

Agero is the market leader of next generation software-enabled driver safety services and technology, pushing the limits of big data to transform the entire driving and car ownership experience. The majority of leading vehicle manufacturers and insurance providers use Agero’s roadside assistance, accident management, dispatch, consumer affairs and telematics innovations to strengthen their businesses and create stronger, lasting connections with their customers. Together, we’re making driving smarter and safer for everyone.

Learn more about our team: Built in Boston

ABOUT THE ROLE:

We’re looking for a Product Manager, Marketplace to incubate, develop, and scale a national program that further differentiates Agero’s exceptional service solutions to millions of stranded motorists annually. As the Product Manager, you will own the strategy, execution and ultimately the profitability of a nascent program that requires close collaboration with operations, sales, product, and third party suppliers. You will work in an agile environment and be responsible for creating a new product with multi-million dollar potential in annual revenue.  We’re looking for a passionate, strategic thinker who can understand the big picture, but also cares about the details.

KEY OUTCOMES:

  • Build a strategy and business model to scale an incubating, operationally intensive service product.  
  • Identify and develop critical internal and external partnerships to execute and ramp the product from pilot to nationwide scale
  • Own the P&L of the product and drive double digit revenue growth month over month in the first 12 months.
  • Create a long-term product strategy and roadmap to automate process and optimize profitability


THE DAY TO DAY:

  • Partner with multiple stakeholders, including external customers, internal operations, sales, and customer service teams to understand the customer and supplier needs
  • Own and measure core success metrics of the product and the business
  • Deliver and constantly refine the business strategy and product roadmap to optimize the program at scale
  • Communicate regularly with key internal and external constituents

SKILLS, EXPERIENCE & EDUCATION

  • 5+ years full-time product management and/or business development/strategy experience
  • Have shipped something that people use regularly
  • Can develop deep empathy for a variety of customer types
  • Analytical ability to unpack complex problems, synthesize data, and identify root issues
  • Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
  • Excellent communication and collaboration skills
  • Fluent in agile development methodologies and tools
  • Bachelors or Advanced degree



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Where we are

We're located in thriving Medford, MA, along the picturesque Malden River, with close access to the MBTA, I-93, restaurants, shops & downtown Boston.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. In support of this mission, we offer a wide range of benefits to include:

- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "read to a Child" and the Mystic Rivershed Cleanup organization
- Tuition reimbursement
- A robust game and entertainment room complete with the latest and greatest gaming systems
- Weekly happy hours
- Robust internal career development programs designed to support the growth of each employee's career
- World class onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Friends outside of work
Eat lunch together
Intracompany committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Continuing Education stipend
Time allotted for learning

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Chief of Staff

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!

Stefanie

Director, Program Management

Agero Careers In Medford
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Business Process Consultant

Remote
16 hours ago
About Agero: Ahead of the Curve. No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than

Field Operations - Client Services

Remote
18 hours ago
About Agero: Ahead of the Curve. No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than

Business Data Analyst

Greater Boston Area
1 day ago
DESCRIPTION SUMMARY: The Business Data Analyst position within Financial Planning and Analysis (FP&A) is needed to help the team drive its financial systems, data analysis, and reporting.  The person in this role will manage the financial systems required for reporting along with providing key data analysis and data visualizations for the team to report out to the Agero business leaders.  Additionally, this person will work with Accounting to

React Native Software Engineer

Greater Boston Area
1 day ago
AGERO + SWOOP San Francisco based Swoop, an Agero company, provides simplicity and peace of mind in the chaotic world of roadside assistance.  Agero & Swoop combined provide roadside protection for 100M+ Americans and performs 12M+ roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences. We combine the benefits of a stable,

Customer Success Manager

Greater Boston Area
1 day ago
Oversees client activities and programs determining profitability goals and objectives.  Fosters penetration and revenue growth into identified client organizations in an effort to result in new business.  Coordinates and ensures a professional relationship between clients, vendors and internal departments.  Facilitates the management and service of assigned accounts.

Manager, Segment Marketing

Greater Boston Area
2 days ago
The Manager of Customer Segment Marketing role is a critical role influencing business customers and their end consumers within a complex B2B2C setting.  The Manager will be responsible for market research, tactical planning, messaging and content creation and internal/shareholder stakeholder engagement and management. They will also contribute significantly to strategy development and business case modeling.  Consumer and customer marketing within a B2B2C environment requires a creative and collaborative approach working with our Fortune 100 Insurance and Automotive partners to deliver their brand to their customers.  This role will work closely with the Customer Segment Line of Business Leader and the Chief Marketing Officer as well as product and technology teams to support a major push for consumer awareness and activation.

Product Manager

Greater Boston Area
2 days ago
We’re looking for a Product Manager, Mobile Services to incubate, develop, and scale a national program that further differentiates Agero’s exceptional service solutions to millions of stranded motorists annually. As the Product Manager, you will own the strategy, execution and ultimately the profitability of a nascent program that requires close collaboration with operations, sales, product, and third party suppliers. You will work in an agile environment and be responsible for creating a new product with multi-million dollar potential in annual revenue.  We’re looking for a passionate, strategic thinker who can understand the big picture, but also cares about the details.

Client Services Manager

Greater Boston Area
2 days ago
About Agero: Agero is a leading provider of vehicle driver and safely, security and information services including roadside assistance, consumer affairs and claims management services. The company protects 100 million vehicle owners in partnership with leading automobile manufactures, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 12 million roadside requests annually

Finance Analyst

Greater Boston Area
2 days ago
DESCRIPTION SUMMARY: The Finance Analyst position within Financial Planning and Analysis (FP&A) is needed to help the team drive its financial systems, data analysis, and reporting.  The person in this role will manage the financial systems required for reporting along with providing key data analysis and data visualizations for the team to report out to the Agero business leaders.  Additionally, this person will work with Accounting to make sure

Team/Tech Lead Software Engineering

Greater Boston Area
2 days ago
Team/Tech Lead Software Engineering POSITION SUMMARY: Over the past few years Agero has undertaken a complete digital transformation of its request intake and operation of its core services. This has led to exciting opportunities for leaders and developers to join our expanding team. As a Team/Tech Lead you will oversee and participate in the design and implementation of customer facing and backend services that enable a comprehensive digital

Senior Front End React Engineer

Remote
2 days ago
Own the front end web code and experience. Help shape the front end architecture and institute best practices throughout our code base. Help grow and mentor the front end team to meet demand. Work with a designer / product manager to get new features out quickly and bug free. Convert Sketch files into functional styled components. Ensure cross-browser, cross-platform, and cross-device compatibility. Bring innovative ideas and solve complex technology problems.

Senior Front End React Engineer

Remote
2 days ago
Own the front end web code and experience. Help shape the front end architecture and institute best practices throughout our code base. Help grow and mentor the front end team to meet demand. Work with a designer / product manager to get new features out quickly and bug free. Convert Sketch files into functional styled components. Ensure cross-browser, cross-platform, and cross-device compatibility. Bring innovative ideas and solve complex technology problems.

Senior Front End React Engineer

Remote
2 days ago
Own the front end web code and experience. Help shape the front end architecture and institute best practices throughout our code base. Help grow and mentor the front end team to meet demand. Work with a designer / product manager to get new features out quickly and bug free. Convert Sketch files into functional styled components. Ensure cross-browser, cross-platform, and cross-device compatibility. Bring innovative ideas and solve complex technology problems.

Senior Front End React Engineer

Greater Boston Area
2 days ago
Own the front end web code and experience. Help shape the front end architecture and institute best practices throughout our code base. Help grow and mentor the front end team to meet demand. Work with a designer / product manager to get new features out quickly and bug free. Convert Sketch files into functional styled components. Ensure cross-browser, cross-platform, and cross-device compatibility. Bring innovative ideas and solve complex technology problems.

Senior Site Reliability Engineer

Greater Boston Area
2 days ago
As a member of the Site Reliability Team, the Senior Site Reliability Engineer will conceive and execute a blueprint aimed at increasing service availability, forecasting monitoring needs and requirements, and automating resolution of future issues. This is achieved by focusing on proactive and holistic approaches to continuously improving the customer experience. 

Project Manager/Scrum Master

Greater Boston Area
2 days ago
Ahead of the Curve.No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million

Principal Client Implementation Manager

Greater Boston Area
2 days ago
AGERO + SWOOP San Francisco based Swoop, an Agero company, provides simplicity and peace of mind in the chaotic world of roadside assistance.  Agero & Swoop combined provide roadside protection for 100M+ Americans and performs 12M+ roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences. We combine the benefits of a stable,

Sr. Ruby on Rails Engineer

Greater Boston Area
6 days ago
Swoop is looking for a Senior Software Engineer to build our client facing Open API to provide roadside assistance to everything from connected vehicles to insurance apps. You’ll  help us develop the models, business logic, and GraphQL API layer to provide a highly available and scalable platform to run the roadside assistance marketplace we've built over the past 3 years.

Senior Software Engineer

Greater Boston Area
6 days ago
Designs, develops, and maintains logical designs of mission critical enterprise application systems and services that leverages Restful services and a serverless architecture.  Ensures that application and services designs align with our strategic technology direction and mission of helping stranded motorists digitally connect to our platform.  Recommends strategies for improving system applications and services with a focus on ease of deployment, security, reliability, stability, availability and performance.  These include:

Vendor Manager

Remote
6 days ago
POSITION SUMMARY: Responsible for planning, directing and managing activities of partners supporting our Roadside business. Work closely with Workforce Management and call center Operations to ensure the partner meets the needs of the business. ESSENTIAL FUNCTIONS: Monitors partner effectiveness and productivity ensuring contractual targets are met and overall performance is achieved. Oversees staffing, hiring and training needs in concert

Controller

Greater Boston Area
6 days ago
The Cross Country Group- Family Office Financial Controller About the Cross Country Group: The Cross Country Group is a leading provider of technology-enabled service programs for Global 500 firms in North America. The Cross Country Group works with over 500 corporate clients and their over 150 million consumers to provide services of various types. The Cross Country Group is comprised of three independent, entrepreneurial operating companies,

Candidate Experience Specialist

Greater Boston Area
1 week ago
Candidate Experience SpecialistNo one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75

Client Success Director, Regional Accounts

Greater Boston Area
1 week ago
About Agero:  Agero is a leading provider of vehicle driver and safely, security and information services including roadside assistance, consumer affairs and claims management services. The company protects 100 million vehicle owners in partnership with leading automobile manufactures, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 12 million roadside requests

Roadside Development Manager

Remote
1 week ago
The Roadside Development Manager owns overall service delivery and growth of our roadside program for the agents of a leading auto insurer within an assigned area/region (zone). Responsible for building and managing the relationship with all agents and accountable for the quality, growth, and engagement of the zone. Utilizes sales and relationship management skills to deliver the Agero value proposition to new and existing agents. Tracks and analyzes reports and trends to identify service challenges and opportunities for agents to grow their business based on high quality service events. Performs root-cause analysis to identify gaps and drive improvements across all key metrics. Works closely with operations teams to ensure teams actions are aligned with client specific needs. Partners with Product team to align on key initiatives and implementations. Develops strong relationships and fosters key partnerships with service providers, including brokering relationships with agents to introduce service providers to Agero or make enhance business for existing service provider relationships based on an agent recommendation.

Roadside Development Manager

Remote
1 week ago
The Roadside Development Manager owns overall service delivery and growth of our roadside program for the agents of a leading auto insurer within an assigned area/region (zone). Responsible for building and managing the relationship with all agents and accountable for the quality, growth, and engagement of the zone. Utilizes sales and relationship management skills to deliver the Agero value proposition to new and existing agents. Tracks and analyzes reports and trends to identify service challenges and opportunities for agents to grow their business based on high quality service events. Performs root-cause analysis to identify gaps and drive improvements across all key metrics. Works closely with operations teams to ensure teams actions are aligned with client specific needs. Partners with Product team to align on key initiatives and implementations. Develops strong relationships and fosters key partnerships with service providers, including brokering relationships with agents to introduce service providers to Agero or make enhance business for existing service provider relationships based on an agent recommendation.

Roadside Development Manager

Remote
1 week ago
The Roadside Development Manager owns overall service delivery and growth of our roadside program for the agents of a leading auto insurer within an assigned area/region (zone). Responsible for building and managing the relationship with all agents and accountable for the quality, growth, and engagement of the zone. Utilizes sales and relationship management skills to deliver the Agero value proposition to new and existing agents. Tracks and analyzes reports and trends to identify service challenges and opportunities for agents to grow their business based on high quality service events. Performs root-cause analysis to identify gaps and drive improvements across all key metrics. Works closely with operations teams to ensure teams actions are aligned with client specific needs. Partners with Product team to align on key initiatives and implementations. Develops strong relationships and fosters key partnerships with service providers, including brokering relationships with agents to introduce service providers to Agero or make enhance business for existing service provider relationships based on an agent recommendation.

Intern - Business Analysis

Greater Boston Area
1 week ago
Outcome/Description: Agero’s Summer Intern will lead an effort to gather field data on prospective Automotive Dealership products. The intern will be conducting on-site interviews to learn how dealer personas use their systems, which systems they use, and then make recommendations on how/where Agero could insert itself to provide value to the dealership and revenue to Agero. The intern will also have an opportunity to assist in our Mobile Service

Strategist, Corporate Strategy & New Business Development

Greater Boston Area
1 week ago
Ahead of the Curve.No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 150 million

Business Analyst

Greater Boston Area
1 week ago
 DESCRIPTION SUMMARY: Collect, analyze and report data to provide insight and allow other team members or client groups to be able to achieve strategic objectives. give the company and its insight into the big picture. Present timely, accurate, and actionable information that produces data driven decision-making practices. Draw insight from existing database of customer and transactional data. Participate in ad-hoc analysis, wrangling large