Agero + Swoop
As the category leader, we are at the forefront of a major industry transformation.
Medford, MA

Product Manager at Agero + Swoop

| Greater Boston Area
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Ahead of the Curve.

No one knows the road like Agero. For over 45 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.

As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 100 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.

Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.

THE ROLE & OUR TEAM:

As a Product Manager: Consumer Affairs, Connected Vehicles, Emerging Business Initiatives at Agero, reporting to the Senior Director of Product Management, you'll execute and manage multiple complex business and product growth initiatives. You'll deliver high quality products on time and within budget that meet defined goals for the product. Your responsibilities will include managing existing business lines and coordinating cross-functional teams to drive day to day execution that delivers financial results, while owning new product service launches throughout the product lifecycle, including identification and initial diligence into business or technology partnerships, gathering and prioritizing product and customer requirements, understanding the competitive marketplace and trends, developing accurate, detailed business cases, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met.

KEY OUTCOMES FOR THE ROLE:

  • Partner across boundaries and lead day to day management activities to ensure Agero achieves its planned CA and CV revenue, contribution, and performance
  • Increase client and prospect adoption of solutions
  • Drive disproportionate growth to the business by bringing new and innovative services to market in the Consumer Affairs, Connected Vehicles, and other emerging product portfolios

YOUR DAY TO DAY:

  • Manage day to day activities, weekly standups, and quarterly/annual planning efforts to ensure the portfolio achieve all performance objectives and goals
  • Develop a strong understanding of industry, client, and future prospect needs, market solutions, and competitive insights in target business segments
  • Identify and size opportunities for Agero’s CA & CV product lines over the upcoming 24 months
  • Define market leading solution designs and leverage understanding of technology solutions and partners (buy, build, partner)
  • Research and develop appropriate business and/or technology relationships to inform investment strategy and growth plans
  • Translate client, market, client services, and other stakeholder requirements into scalable, configurable, and commercially attractive solutions that leverage existing/emerging Agero capabilities and/or strategic partnerships
  • Own 8 quarter product roadmap development, prioritization and sprint execution
  • Develop and present product requirements, including timelines and dependencies and ensure functional requirements are detailed and complete
  • Own reporting definition, development and day-to-day management to drive key business outcomes; Model and manage business line analytics & KPIs
  • Meet with internal customers (Sales, Client Services, Operations, etc.) periodically to understand, size, and prioritize their needs

ABOUT YOU...

EDUCATION: Bachelor’s degree or equivalent work experience required.

EXPERIENCE: 3-6 years Product Management experience within a technology-based service industry; experience in Automotive OEM Consumer Affairs or Connected Vehicle segments preferred. Progressively increasing responsibilities with proven track record of delivering results and successfully managing and/ or launching product solutions. 

SKILLS: Excellent written and verbal communication skills; capable of effectively collaborating with engineers and executives alike. Performs a variety of tasks where a wide degree of creativity is expected. Needs strong blend of project management, financial and technical aptitude. Strong presentation skills. Ability to analyze trends and market developments. Previous experience managing programs that deliver positive, consistent results. Self-directed; requires minimal supervision on work products. Detail-oriented with strong analytical skills. Ability to foresee potential issues with operational execution and product lifecycle management and to plan accordingly. Ability to develop business relationships as needed. 

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME. 

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Where we are

We're located in thriving Medford, MA, a short distance from the MBTA with close access to I-93, restaurants, bars, shops and downtown Boston.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • D3JSLibraries
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    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
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    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Constant ContactEmail
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What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. In support of this mission, we offer a wide range of benefits to include:

- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "read to a Child" and the Mystic Rivershed Cleanup organization.
- Tuition reimbursement
- A robust game and entertainment room complete with the latest and greatest gaming systems
- Weekly happy hours
- Robust internal career development programs designed to support the growth of each employees career
- World class onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Eat lunch together
Intracompany committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Chief of Staff

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!

Stefanie

Director, Program Management

Agero Careers In Medford
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Senior React Frontend Engineer

Agero + Swoop
Greater Boston Area
1 day ago
+26
Own the front end web code and experience. Help shape the front end architecture and institute best practices throughout our code base. Help grow and mentor the front end team to meet demand. Work with a designer / product manager to get new features out quickly and bug free. Convert Sketch files into functional styled components. Ensure cross-browser, cross-platform, and cross-device compatibility. Bring innovative ideas and solve complex technology problems.

Instructional Designer

Agero + Swoop
Greater Boston Area
1 day ago
+26
The Instructional Designer is responsible for creating effective and engaging instructional materials for instructor-led, self-directed, virtual classroom, web-based, and/or blended learning solutions in support of a variety of Agero programs and business initiatives, but with a specific focus on manager and leadership development curriculum. In partnership with business leaders and other members of the Agero Learning and Development team, the Instructional Designer will design and develop innovative learning solutions that meet specific business needs. The role has significant interface with many levels of the organization and must be able to build and maintain strong business relationships.

Executive Assistant

Agero + Swoop
Greater Boston Area
1 day ago
+26
The Executive Assistant role provides specialized administrative support to the Agero executive leadership team. This is a hugely visible role across both the executive team and Agero's corporate HQ. This role entails proper management of confidential information, meeting logistics management and general administrative support. Arranges and coordinates multiple executives daily calendar, travel arrangements, correspondence and files. Additionally, this role entails answering incoming calls & responding to emails.

Senior Software Engineer

Agero + Swoop
Greater Boston Area
2 days ago
+26
Transforms the application designs into a working application and performs unit testing. Develops multi-tier, client/server or web applications used by internal clients. Provides Tier 3 support for applications in production, working closely with Application Support Team. Projects may include cross-functional team members from across the business, and providing support for IVR/IVA systems. Completes coding and testing of components or applications, including creation of test situations, unit testing and documenting application modifications.

End User System Engineer

Agero + Swoop
Greater Boston Area
2 days ago
+26
nstalls, configures, and maintains organization’s server and endpoint environment. Analyzes and resolves problems associated with server and endpoint hardware, OS and applications. Detects, diagnoses, and reports problems on both server and endpoint systems. Provides third level support for administration and maintenance of PC and system applications.

Project Manager

Agero + Swoop
Greater Boston Area
5 days ago
+26
Plans, directs and coordinates activities of complex projects in both waterfall and agile methodologies. Project work varies considerably in complexity and or size based on business needs. Manages and directs all phases of the project to ensure that the goals or objectives are accomplished within prescribed time frame and budget. Regularly reviews status of project and makes modifications to scheduling, costing, and staff requirements, as necessary. Works across teams to facilitate coordination of effort for dependencies. Oversees and facilitates project team meetings including planning, backlog grooming and project retrospectives. Prepares status reports and documents periodically throughout the project. Responsible for ensuring project roll outs are on track and changes are in accordance with specifications and meet quality standards.

Software Engineer - API Platforms

Agero + Swoop
Greater Boston Area
6 days ago
+26
Responsible for leading the development of platform components and services used to deliver mission critical APIs. Provides guidance and direction to less experienced staff. Reviews and recommends new and emerging technologies to integrate into the development environment

Senior QA Engineer

Agero + Swoop
Greater Boston Area
6 days ago
+26
Establishes and maintains high quality standards of various software and web-based applications. Performs business processes testing, checking information content, calculation, storage, updates, functionality, and interaction between and among applications. Participates in complete cycle of product design, testing, documentation and correction.

Senior Cloud DevOps Engineer

Agero + Swoop
Greater Boston Area
1 week ago
+26
Agero’s Data Science and Analytics team is developing a modern, cloud-based data platform to support our analytical products and machine learning pipelines. Our team is expanding and we are looking to add an experienced, self-motivated Senior level Data Engineer to help design and build out a curated, “single source of truth” data set that will feed a variety of downstream use cases including APIs, reports, dashboards, self-service tools, and modeling efforts. The platform will provide the Data Science and Analytics team along with the broader organization with a more secure, centralized, and reliable access to the company’s data. At the same time, it will reduce effort required to ingest new sources of data or to build new ETL processes to support new modeling or reporting use cases.