Product Manager

| Greater Boston Area

Do you have a passion for amazing user experiences, gorgeous UI, data-driven decision making, & mobile-first experiences? Do you love owning the strategy and roadmap for a major product in the center of a rapidly expanding enterprise app product portfolio? If yes, then this job is for you.

We are a pre-IPO company poised to transform and shape the enterprise unified communications (UCaaS) landscape. We are looking for a determined and hungry individual who thrives under pressure to lead our various end user experience efforts. It will be your job to guide the analytics, design, development, iteration and delivery of the Fuze clients on all devices and tablets. You will report directly to our Director of Product.

Even though you’ll be owning multiple experiences and products at Fuze, you’ll have a great team at your back. You will be working closely with other Product Managers, our Product Design team, and a top-notch Engineering organization to make this vision a reality.

One of the core value propositions of the Fuze offering is a belief that our customers should feel empowered to communicate, collaborate, and get things done whenever and wherever they choose. The Product Manager for our end user experiences is a critical role at the center of that promise. This is a job for an uncompromising rock star. The ideal candidate will have strong UX, app and mobile services experience, and the ability to work collaboratively in cross-functional teams and timezones. We’re a very small, flat, and fast organization and are dedicated to empowering every Product Manager to be as successful as possible.

What you get to do:

  • Work with Engineering, Product and Design UI/UX to identify and bring new concepts into consideration and flesh out ideal solutions
  • Collaborate with the Design UI/UX team to conduct product user research when necessary to identify critical or deep product user requirements for various solutions
  • Collaborate with Engineering and Design to finalize solution concepts that achieve product and user requirements; align with teams and present to senior staff
  • Make recommendations for difficult tradeoffs relating to product features, cost and schedule
  • Evangelize our experience portfolio internally and externally
  • Maintain and prioritize our apps roadmap and strategy
  • Track various competitive and industry solutions that are critical path to the Fuze vision
  • Influence the strategy, feature set, and product roadmap for all of Fuze’s features and services across all platforms from desktops to web.
  • Write PRDs, Specs, Decks, Prototypes and other collateral to communicate the vision, strategy, and scenarios set for the product line
  • Work with Marketing and PR to communicate features and benefits of Fuze experiences to consumers and partners
  • Work within the Sales and Product Marketing team to ensure our scenarios are being talked about across our portfolio

Essential Duties and Responsibilities

  • Customer Development
    • Employ product strategies based on a deep understanding of enterprise (1,000+ employees) user requirements
    • Understand key personas and their problem sets
    • Collaborate with our UX team on usability studies and Beta programs to gain critical feedback
    • Travel to visit customers, and for various industry events, will be required for this role
  • Strategy & Positioning
    • Understand Fuze’s strategic and competitive position in the market and ensure product roadmap is aligned
    • Incorporate customer data, research, and market analysis into product requirements and business plans to solve market problems and enhance user satisfaction
  • Product Lifecycle
    • Develop, document, and effectively communicate personas, use cases, scenarios, and requirements
    • Collaborate and work cross-functionally with sales, marketing, service operations, product design and development
    • Participate in agile product development process along with product development; ensure features are prioritized correctly and releases are delivered on time
    • Define and deliver against key business metrics, analyze user behavior and trends, promote adoption and provide business updates to senior leadership

What you’ll need to be successful:

  • Self-starter, leader and motivator with high energy level
  • 2+ years of experience. Product Management experience with direct product ownership or/and SaaS experience is a plus
  • Looking for a “smart chameleon” with the ability to persuade and handle roadblocks
  • Understanding of the technical architecture of web applications, mobile, and communication products
  • Experience designing user interfaces – ability to create examples through wireframes and mockups
  • Propensity to question, explore, challenge, and build
  • Experience working cross-functionally with sales, sales engineering, operations, and product development teams
  • Work history owning product initiatives from requirements to deployed functionality
  • Demonstrated skills in developing product roadmaps & functional specifications, launching new products, developing go to market strategies, conducting customer research and facilitating user testing
  • Excellent organizational, presentation and writing skills and ability to successfully interact across functions (at all levels) of an organization and with customers
  • Data-driven, knows how to look at user data and metrics to make the best decisions for the product
  • Strong analytical skills. Exceptional attention to detail. Our products and plans are backed by rigorous quantitative and qualitative analysis of market data, user research, and consumer feedback
  • BA/BS in Computer Science or demonstrate technical capabilities with job experience

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Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.

An Insider's view of Fuze

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

How do you collaborate with other teams in the company?

Fuze understands the importance of hiring the right people, preparing them to succeed and creating a culture of collaboration that mirrors that of the solution we sell.

Becca

Account Executive

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

What unique initiatives do you have that encourage innovation?

We look for people who have high energy and are up for a challenge. We're in the business of transitioning enterprises to the cloud with communication and collaboration software. Our market potential is massive when you think about the millions of knowledge works in global enterprises today.

Colin

CEO

What are Fuze Perks + Benefits

Fuze Benefits Overview

At Fuze, we believe in the power of our employees. Great employees build and support innovative products and make sure our customers are happy with the services we provide. With that, we offer a variety of perks and benefits to ensure our employees feel empowered.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fuze offers an FSA and HSA to help employees cover out-of-pocket costs with pre-tax contributions.
Disability Insurance
Fuze offers disability insurance for all employees.
Dental Benefits
Fuze offers dental plans for each employee.
Vision Benefits
Fuze offers vision plans for each employee.
Health Insurance Benefits
Fuze offers a variety of health insurance plans for each employee.
Life Insurance
Pet Insurance
Wellness Programs
Fuze offers discounts to select area gyms.
Retirement & Stock Options Benefits
401(K)
Company Equity
Fuze offers stock options through its employee profit sharing program, including vesting over a four-year period.
Performance Bonus
Depending on the role, employees are eligible for a performance bonus.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Fuzers work the hours they need to get their jobs done. This allows them to create flexibility in their schedule when needed.
Remote Work Program
Fuze has an official Work from Anywhere policy, in which employees can work with their managers to develop a personalized work schedule.
Family Medical Leave
Fuze offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexible time off is unlimited and available to full-time employees.
Generous PTO
Flexible time off is unlimited and available to full-time employees.
Paid Holidays
Paid Sick Days
Flexible time off is unlimited and available to full-time employees.
Perks & Discounts
Beer on Tap
In addition to beer on tap, we also have cold brew coffee, iced tea, and kombucha.
Casual Dress
Commuter Benefits
Fuze offers a commuter benefit for all employees, which covers parking, MBTA, and bike share memberships.
Company Outings
Fuze has several outings including an annual holiday party, annual summer party, Boston Marathon party, along with other events throughout the year.
Game Room
Our cafe area is equipped with several board and card games, along with two ping pong tables.
Stocked Kitchen
Fuze has a fully stocked kitchen including numerous snacks, hummus, guacamole, yogurts, water, coffee, tea, LaCroix, and soda.
Some Meals Provided
Happy Hours
Every Thursday, we have a happy hour in the office which includes beer and wine.
Parking
Parking fees are typically covered under our commuter benefit policy.
Recreational Clubs
Fuze offers a variety of sports leagues including softball, ping pong, and more.
Fitness Subsidies
Fuze is able to offer fitness discounts to select area gyms.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Fuze will reimburse up to $2,000 per employee.
Diversity Program
Fuze is committed to creating a diverse and inclusive workplace through team-building exercises, the Fuze Women's Network, and more.
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