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Product Manager

| Greater Boston Area

===== About the Role =====

Upserve is seeking a visionary Product Manager to lead product on our mobile app, Upserve Live and to help us meet our ambitious growth goals for 2018. In this high visibility role you will collaborate with teams across the company to translate our customers' needs and our company's vision and goals into product strategy. To accomplish this you will work with Support, Customer Success, Marketing, and Sales to gain a deep understanding of our customers' needs as well as the competitive market. You will partner with Corporate Development and Sales on key features, partnerships, and strategies to grow our business and you will collaborate with Engineering, your fellow PMs, and our Lead UX Designer to drive delivery of initiatives across our product line.

Day-to-day this means:

  • Lead product on Upserve Live, our mobile iOS and Android app
  • Translate strategy into prioritized, stack-ranked initiatives, features, and requirements within features, using tools like Aha.io
  • Handle interdependencies within a release. Call out and squash risk and ambiguity in the plan. Prioritize bugs / invisible improvements alongside new features
  • Know the competition and figure out how we leave them no room to win.
  • Communicate clearly and effectively, to both technical and non-technical audiences, whether it's via Slack , Google doc, email, presentation, tweet, blog post, spreadsheet or github
  • Define whole product requirements. Anticipate the needs of partners, success team, sales and more
  • Collaborate with design/UX team on wireframes, prototypes and mockups
  • Run user testing and listening labs, and visit customers
  • Collaborate with product marketing peers to set positioning, messaging and communicate the vision to internal and external audiences, such as on our website
  • Stay close to our sales team, especially for feature requests (usually, so you can say no)
  • Train customer success & support team on product capabilities
  • Understand deeply how customers use our product (using Totango, Intercom, interviews, etc.)
  • Measure product-market fit after launch, to guide iterative improvement

    =====The Right Ingredients =====
  • 3+ years experience as a Technical Product Management in a Software Development or SaaS environment
  • Agile project management experience (Scrum Master, Product Owner)
  • Experience performing business requirements analysis/ design, prioritizing goals and mitigating dev’t risks
  • Excellent communication skills particularly in communicating technical information to non-technical audiences
  • Ability to prioritize goals and roadmaps, and to identify and mitigate development risks
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