Product Manager

| Boston

Interested in joining a pre-IPO company poised to transform and shape the enterprise unified communications (UCaaS) landscape? Fuze is seeking a Product Manager to help further extend our technology leadership position in the market.

In this role you will be responsible for transforming the ‘activate and onboard’ functions of our platform. It is critical to our enterprise customers that they are capable of quickly and accurately setting up their Fuze environment, building and configuring their users, and automating as much of the manual processes as possible. Working closely with a team of experienced product managers and designers, you will have specific onboarding KPIs that accrue directly to customer satisfaction, speed and accuracy of deployments, as well as revenue through the platform.

Project Assignments

  • Own a significant portion of our customer’s activation and onboarding journey. You will become an expert in the enterprise IT persona and work closely with our customer’s to improve their on-boarding and day-to-day experience in our back office tools
  • Design new process flows and simplify previously manual efforts. It’s critical that onboarding of all SaaS platforms are simple and automated. We need you to come in and challenge previously established work flows and assumptions and rebuild while continuing the work that we already have underway
  • Drive process and tooling changes throughout the organization. It’s only a portion of your job to build new activation and onboarding tools. You can not be successful unless all of our internal teams (from support to provisioning to training) adapt your tools and the process changes that come along with it. We need a person who excels at this type of intra-company work
  • Ease customer frustration by working with support to build more stable products and target product enhancements aimed at reducing support volume

Essential Duties and Responsibilities

  • Customer Development
    • Employ product strategies based on a deep understanding of enterprise (1,000+ employees) user requirements
    • Understand key personas and their problem sets
    • Collaborate with our UX team on usability studies and Beta programs to gain critical feedback
    • Travel to visit customers, and for various industry events, will be required for this role
  • Strategy & Positioning
    • Understand Fuze’s strategic and competitive position in the market and ensure product roadmap is aligned
    • Incorporate customer data, research, and market analysis into product requirements and business plans to solve market problems and enhance user satisfaction
  • Product Lifecycle
    • Develop, document, and effectively communicate personas, use cases, scenarios, and requirements
    • Collaborate and work cross-functionally with sales, marketing, service operations, product design and development
    • Participate in agile product development process along with product development; ensure features are prioritized correctly and releases are delivered on time
    • Define and deliver against key business metrics, analyze user behavior and trends, promote adoption and provide business updates to senior leadership

Qualifications

Ideal candidate will possess the following:

  • BA/BS required, MBA is a plus
  • >2 years of Product Management experience with direct product ownership of SaaS product
  • Experience with design and user experience teams focusing on enterprise products
  • Demonstrated skills in developing product roadmaps & functional specifications, launching new products, developing go to market strategies, conducting customer research and facilitating user testing
  • Desire to be the decision maker over a key roadmap / product area
  • Previous experience working on back office products is a huge plus
  • Excellent organizational, presentation and writing skills and ability to successfully interact across functions (at all levels) of an organization and with customers
  • Propensity to question, explore, challenge, and build
  • Motivated, independent PM with the ability to persuade and handle roadblocks while building critical internal and external relationships
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Location

We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.
2 Copley Place, Suite 7000, Boston, MA 02127

Insider's spotlight

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.

Amanda

Marketing Director

How do you collaborate with other teams in the company?

As a Program Manager, it is crucial that I can easily collaborate with internal teams and external vendors, no matter where they are located. Our technology easily allows us to hop on a video call, send messages, and create group chats so we can keep projects moving. The ability to quickly take notes within the meeting has also been a huge plus dur

Jean

Strategic Program Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.

Josh

Area Director, New England

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Dental
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Remote Work Program
Some Meals Provided
Stocked Kitchen
Tuition Reimbursement
Unlimited PTO
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