Company Description

Toast’s mission is to empower the restaurant community to delight their guests, do what they love, and thrive. Toast is a powerful and easy to use all-in-one restaurant platform that helps the restaurants do what they love, which is to create delicious food, provide unrivaled service, and delight their guests in new and innovative ways. Along the way, we have helped our customers grow their business and thrive.

Toast has a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about how to help our customers grow their business and how to provide a best in class user experience. We strive to bring the best products to our users. The product team works hand in hand with the design and engineering teams to steer and guide the process of developing new and improved products from conception to launch.

Job Description

As Product Manager, Platform, you will be a critical part of the product management team spearheading initiatives that will help scale the Toast platform to remain ahead of the explosive customer growth we are experiencing. You will also have the opportunity to interface with our restaurant customers directly to get feedback on product enhancements, product issues and usability in order to inspire and inform how Toast continues to iterate and grow.

We are looking for a passionate and technical product manager that can operate as a business owner for the Toast platform, develop the long term platform strategy, define a roadmap and work closely with a world class engineering team to build out a highly scalable, high performance platform. Someone who can motivate members of the team to make the technology experience for tens of thousands of servers, managers, and chefs seamless and to empower them to serve their guests without any hiccups.

Responsibilities

• Assist Directors of Product Management and Engineering in developing the long term platform strategy that will help scale a high performing restaurant platform for future needs.
• Communicate Toast’s platform vision to a wide variety of key stakeholders.
• Articulate business case for platform improvements, and measure/quantify success.
• Collaborate with customer support and field implementation services to understand present and future customer needs and translate them into a product roadmap.
• Make the right prioritization decisions driven by customer and business value created.
• Write technical user stories, collaborate and communicate feature requests to Engineering teams in a fast paced, agile environment.
• Manage multiple projects and fulfill product requests while meeting tight deadlines.
• Follow-up with customers and prospects directly regarding product feedback and feature requests.

Qualifications

• BA/BS required.
• 5+ years of relevant work experience in product management.
• A self-starter with natural leadership instincts and an entrepreneurial work style.
• A track record of delivering very successful, complex B2B platforms used by tens of thousands of businesses.
• A strong passion for understanding the technical inner workings of your products.
• Ability to thrive in a fast-paced, dynamic, and collaborative environment.
• Great interpersonal and communication skills.

Bonus points:

• Knowledge of restaurant and hospitality industry.
• Experience in APIs and platform strategy.