Product Manager, Payments

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Toast is also an integrated payment processor and the payments product team is responsible for building and maintaining the payment processing products. This includes authorization, capture, settlement and chargeback of credit, debit cards and digital wallets such as ApplePay through various channels such as POS, online and mobile app. As a member of the Payments Product team you will also work with Payment ecosystem players such as Payment Processors/Acquirers, Card Networks, Terminal Vendors, etc.

As the Product Manager of payments, you will be a critical part of the product team and will be spearheading initiatives that will interface with many other Toast teams across Product, Engineering, Design, Hardware, Marketing, and Business Operations to build and shape innovative products. You will also have the opportunity to interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

As a Product Manager on the Payments team, you will:

  • Work closely with the Payments cross functional teams to support ideation, design, development, launch and support of new and existing payment products
  • Write user stories, collaborate and communicate feature requests to Engineering teams in a fast-paced, agile environment
  • Work closely with Toast hardware team and hardware vendors to create payment acceptance solutions for various Toast products
  • Review Payment processor and card network specs and bulletins to understand impacts to Toast’s Payment processing platform and initiate/prioritize projects to address changes
  • Provide integration support related to Payment features for 3rd parties using the Toast API platform
  • Work with customers and prospects directly regarding product launch, feedback and feature requests
  • Document and manage product feature requests from customers and internal and external stakeholders/collaborators
  • Collaborate and provide direction to UX (User Experience) team
  • Ability to manage multiple projects (schedules, resourcing plans etc) and fulfill product requests while meeting tight deadlines
  • Work closely with product marketing and other internal/external parties in researching latest trends in payments industry; create business cases to support new ideas products and features for Toast Payments
  • Become the evangelist for your product, including the creation of future product strategy, business cases and product roadmaps
  • Present and report out to senior leadership on product metrics and product life cycle

Do you have the right ingredients?

  • A minimum 3 years of product management experience
  • Excellent written and oral communication skills with strong analytical and technical abilities
  • Excellent leadership, project management, and organizational skills
  • Strong communication skills, including prioritization, problem-solving and interpersonal relationship building
  • Understanding of the hospitality space and the evolving market dynamics is a plus
  • Experience in payments industry, especially working knowledge of EMV, Contactless processing is a strong plus
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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