Product Manager, Patient Experience

| Greater Boston Area
At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

We’re scaling a world class product team, with the goal of engaging patients with health plan care team members to improve their interactions with the healthcare system and clinical outcomes. 
Our product managers are relentless advocates for our users and customers, pursue a deep understanding of the market, take pride in ensuring features are brought to the market successfully, and participate in creating a value-driven and outcomes-focused product vision and strategy. Our culture is agile, curious, innovative, data and design-driven.

Our product managers bring energy, curiosity, and passion for all things product. They partner with designers and scrum teams in executing against the product roadmap. Product managers will report to a Senior Product Manager.

Product managers contribute across many facets of our product, collaborate effectively across the organization, and demonstrate strong problem-solving. This product manager will be particularly focused on the patient experience; leading efforts to identify opportunities to grow our product to engage patients to improve their health and well being. This product manager should be committed to understanding deeply the needs of patients, and be driven to solving creatively the hard problems of digital behavior change and improving health outcomes. This product manager will play an integral role in helping our team deliver continuous product improvements that enable patient, customer, and company success. 

Areas of Responsibility:

Product subject matter expertise (10%)

  • Build expert knowledge of patient health needs and digital marketplace; Wellframe strategy, product, users, and data.

New feature development and delivery (50%)

  • Establish target outcomes, and key performance indicators.
  • Conduct user and customer interviews, discovery, and perform quantitative research and analysis.
  • Define, prioritize, and scope product requirements.
  • Partner with Design to establish user journeys / experiences and design assets.
  • Collaborate with Engineering to write, track and test user stories and deliver with quick time-to-market and optimal resources.
  • Ensure user stories are aligned with project goals, and key performance indicators, as well as inclusive of detailed requirements, technical specifications, design assets, workflow diagrams, and acceptance criteria.
  • Develop timelines, coordinate releases, and ensure Go To Customer plans are in place to communicate value to internal and external audiences.
  • Communicate expectations and information to key stakeholders, as well as identify barriers or risks to meeting goals to Product and Engineering.
  • Ensure all SDLC product requirements are followed.

User, regulatory, and vendor research (30%)

  • Lead user and customer interviews, discovery, and quantitative research and analysis.
  • Relentlessly leverage data and analysis to test assumptions and validate product experiments.
  • Support feature development and vendor partnerships through in-depth research.

Team process (10%)

  • Contribute to and create Product team resources, such as user guides, FAQs, and story board newsletter.
  • Contribute to ongoing process improvements.

Education, Experience, & Skills Required:

  • B.S. or B.A.
  • At least 3-5 years as a Product Manager at an organization delivering SaaS products.
  • Comfortable and interested in working with analytics and data.
  • Confident with the building blocks for product management: working in an agile environment; building SaaS products; managing a backlog; writing user stories; onducting user research / customer discovery.
  • Strategic thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
  • Proficiency in Excel/Google Sheets including Pivot tables, charting, and more.
  • Proficiency in PowerPoint/Keynote/Google Slides.
  •  Must be New England-based or willing to relocate.

Behaviors & Traits Required:

  • Works well independently and effectively in fast-paced, agile startup environment.
  • Very goal-oriented, and motivated to make an impact on patient conversion, engagement, and health outcomes; not afraid to be held accountable for these results.
  • Cares deeply about the security and privacy of end users.
  • Highly motivated to be a strong performer and to impact results.
  • Takes a pragmatic approach to solving problems, while still being able to articulate a story and vision for where a given project will help a company or product head.
  • Can bring a team together to solve a difficult problem, and navigate barriers decisively while taking stakeholder opinions and feedback into consideration.
  • Takes serious accountability for next steps, project plans, and commitments.
  • Highly detail-oriented and organized.
  • Has the ability to break down complex, technical problems into smaller, achievable steps for Engineering.
  • Hungry to learn and open to coaching, feedback, and from challenges.
  • Ability to clearly communicate with vendors, partners, and customers.
  • Ability to form trusting relationships with Customer Success, Engineering, customers, and end users.
  • Ability to break down a complex story or problem into a simple explanation or story and tone-switch for Engineering, client, and executive audiences.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • SparkFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Located in the Seaport, we are a short walk from South Station and surrounded by great lunch spots and coffee shops.

An Insider's view of Wellframe

What are some social events your company does?

Wellframe’s social events go beyond the regular happy hours (which we also do). Earlier this week, my team went bowling; with the Women of Wellframe group, we watched Ocean’s 8 together and have a potluck picnic coming up; and later this summer, we’ll all indulge in a beach day. It’s all made me feel a part of the company even as a new member.

Fabiola

Client Operations Associate

What's the biggest problem your team is solving?

Wellframe's engineering team is passionate about blending data, cutting edge technologies and security to build products that have a direct positive impact on patients' quality of life. To that end, we are currently designing the next generation of our architecture while expanding our infrastructure.

Mohammad

CTO

What is your vision for the company?

We see an opportunity over the coming years to work with more and more organizations that allow us to impact more patients more profoundly, and so we are investing a lot to not only grow commercially and bring on more clients and new partnerships, but to take on more ownership over helping our partners engage more with their patients or members.

Jake

President & CEO, Co-Founder

What makes someone successful on your team?

Tenacity: We go the extra mile to make our partners successful and inspire each other with our thirst for excellence.
Collaboration: We work constructively across disciplines to solve hard problems together.
Humility: We are never finished learning and growing, and we value the perspective and experiences of those around us.

Evan

Senior Director of People & Culture

What are Wellframe Perks + Benefits

Wellframe Benefits Overview

Wellframe recognizes that an employee benefits program is necessary for the health and well-being of our employees and their families. We are pleased to offer our employees one of the most competitive and comprehensive benefits packages in the industry.

Culture
Volunteer in local community
Wellframe participates in quarterly volunteer activities. In the past we've volunteered at More than Words, Community Servings, Boston Healthcare for the Homeless and West End Boys and Girls Club.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Task forces across the company work on meeting culture, best way to streamline communications and Health Equity.
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Interview training is conducted at Wellframe 1-2 a year to minimize bias in the interview process.
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Wellframe participates in diverse career fairs as well as provides anti-bias training for the company.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Twice a week in-office lunches
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Wellframe hosts Lunch and Learns once a month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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