At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

We’re scaling a world class product team, with the goal of engaging patients with health plan care team members to improve their interactions with the healthcare system and clinical outcomes. 

Our product managers are relentless advocates for our users and customers, pursue a deep understanding of the market, take pride in ensuring features are brought to the market successfully, and participate in creating a value-driven and outcomes-focused product vision and strategy. Our culture is agile, curious, innovative, data and design-driven.

Our product managers bring energy, curiosity, and passion for all things product. They partner with designers and scrum teams in executing against the product roadmap. Product managers will report to a Senior Product Manager.

Product managers contribute across many facets of our product, collaborate effectively across the organization, and demonstrate strong problem-solving. This product manager will be particularly focused on the patient experience; leading efforts to identify opportunities to grow our product to engage patients to improve their health and well being. This product manager should be committed to understanding deeply the needs of patients, and be driven to solving creatively the hard problems of digital behavior change and improving health outcomes. This product manager will play an integral role in helping our team deliver continuous product improvements that enable patient, customer, and company success. 

Areas of Responsibility:

Product subject matter expertise (10%)

• Build expert knowledge of patient health needs and digital marketplace; Wellframe strategy, product, users, and data.

New feature development and delivery (50%)

• Establish target outcomes, and key performance indicators.
• Conduct user and customer interviews, discovery, and perform quantitative research and analysis.
• Define, prioritize, and scope product requirements.
• Partner with Design to establish user journeys / experiences and design assets.
• Collaborate with Engineering to write, track and test user stories and deliver with quick time-to-market and optimal resources.
• Ensure user stories are aligned with project goals, and key performance indicators, as well as inclusive of detailed requirements, technical specifications, design assets, workflow diagrams, and acceptance criteria.
• Develop timelines, coordinate releases, and ensure Go To Customer plans are in place to communicate value to internal and external audiences.
• Communicate expectations and information to key stakeholders, as well as identify barriers or risks to meeting goals to Product and Engineering.
• Ensure all SDLC product requirements are followed.

User, regulatory, and vendor research (30%)

• Lead user and customer interviews, discovery, and quantitative research and analysis.
• Relentlessly leverage data and analysis to test assumptions and validate product experiments.
• Support feature development and vendor partnerships through in-depth research.

Team process (10%)

• Contribute to and create Product team resources, such as user guides, FAQs, and story board newsletter.
• Contribute to ongoing process improvements.

Education, Experience, & Skills Required:

• B.S. or B.A.
• At least 3-5 years as a Product Manager at an organization delivering SaaS products.
• Comfortable and interested in working with analytics and data.
• Confident with the building blocks for product management: working in an agile environment; building SaaS products; managing a backlog; writing user stories; onducting user research / customer discovery.
• Strategic thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
• Proficiency in Excel/Google Sheets including Pivot tables, charting, and more.
• Proficiency in PowerPoint/Keynote/Google Slides.
•  Must be New England-based or willing to relocate.

Behaviors & Traits Required:

• Works well independently and effectively in fast-paced, agile startup environment.
• Very goal-oriented, and motivated to make an impact on patient conversion, engagement, and health outcomes; not afraid to be held accountable for these results.
• Cares deeply about the security and privacy of end users.
• Highly motivated to be a strong performer and to impact results.
• Takes a pragmatic approach to solving problems, while still being able to articulate a story and vision for where a given project will help a company or product head.
• Can bring a team together to solve a difficult problem, and navigate barriers decisively while taking stakeholder opinions and feedback into consideration.
• Takes serious accountability for next steps, project plans, and commitments.
• Highly detail-oriented and organized.
• Has the ability to break down complex, technical problems into smaller, achievable steps for Engineering.
• Hungry to learn and open to coaching, feedback, and from challenges.
• Ability to clearly communicate with vendors, partners, and customers.
• Ability to form trusting relationships with Customer Success, Engineering, customers, and end users.
• Ability to break down a complex story or problem into a simple explanation or story and tone-switch for Engineering, client, and executive audiences.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.