Product Manager, Multi-Disciplinary Care

| Greater Boston Area

Description

 

As a Product Manager Advisor, Multi-Disciplinary Care, you will be accountable for leading and coordinating the strategy and execution of Humana’s integrated product experiences including consumer journey maps, persona and stakeholder roadmaps, product strategies, and management of integrated product experiences. Working closely with other Cohort and Product Managers, Markets and Operational leaders, you have accountability from design to delivery of fully-developed integrated experiences that meet the needs of the customer and stakeholders. The ideal candidate has experience launching clinical products and/or designing integrated product experiences and leading or coordinating work across cross-functional teams to create meaningful health care experiences. If you thrive in a fast-paced environment and are known for your incredible leadership, execution skills and product lifecycle management we can’t wait to meet you.

 

Responsibilities

 

Key Responsibilities:

  • Accountable for the full end-to-end experience for consumers and stakeholders including strategic product planning, product evaluation, roadmap development and execution while partnering with others product leaders to ensure delivery of an integrated clinical product portfolio 
  • Assess the health landscape as well as related industries, evaluate competitive offerings and determine where gaps in current capabilities exist
  • Leveraging qualitative and quantitative analysis to identify customer problems to address and develops business case to inform prioritization
  • Has a solid understanding of the end-to-end member journey experiences, defines the requirements to drive improved customer experience and outcomes based on external inputs
  • Use agile product development methodology to identify, iteratively develop and minimize risks in alignment with enterprise processes
  • Accountable to work horizontally across enterprise to align strategy and collaborate with product leaders in development of test plans to advance integrated experience and deliver on business value  
  • Exercises independent judgment and makes decisions on aspects assigned within product domain including managing the full end-to-end experience lifecycle, user and buyer experiences, development and execution and ensuring the investment and performance are consistent with customer needs
  • Defines the core metrics that will inform the success of the integrated product experiences including P&L/KPIs/NPS
  • Accountable to co-develop with research and design talent to produce user requirements, specifications, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications
  • Define and secure necessary external partnerships to extend value for our customers
  • This role requires 25-30% travel to Boston, Louisville and other market areas

               

Required Qualifications

  • 7 years product management experience and/or experience with end-to-end execution of integrated clinical experiences
  • Minimum of 3 years of health care experience
  • Ability to drive significant transformation
  • Solid track record managing integrated experiences or clinical products that achieved clinical and financial outcomes
  • Competence working on very large and most complex assignments.
  • Strong ability to drive cross functional teams to alignment in the midst of ambiguity
  • Ability to adapt quickly and juggle multiple competing priorities in a fast paced environment
  • Strong verbal and written communication skills with the ability to comfortably and effectively communicate with a variety of business leaders from operators, to physicians, to management
  • Both quantitative and qualitative analysis experience, with the ability to drive to trend identification and actionable insights
  • Bachelor’s degree in Business, Healthcare Administration or other related fields

 

Preferred Qualifications

  • Experience in working with populations who have multiple conditions
  • Experience in driving integrated user experiences
  • Proven experience in developing and managing P&L and equivalent operational KPIs
  • Strong ability to independently lead and manage a cross-functional teams to alignment in the midst of ambiguity
  • Excellent written and verbal communication skills
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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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