Product Manager, Mobile at Appcues

| Greater Boston Area
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At Appcues, we're creating a platform to transform how the world builds and experiences software in the digital age. Companies like Spotify, Slack, and Zoom have shown us that product-led companies are the future, and Appcues will be the platform they (and companies following their lead) use to create user experiences that grow their business.
The first product we built was for web-based applications, but our team has been developing a brand new experience for mobile applications for the past 18 months that's just a few sprints away from launching. As the PM of the mobile team, you'll be responsible for bringing this product to the massive mobile app market and charting a course forward from this initial version.
Product Managers at Appcues work as part of a team, along with talented designers and engineers, to define and execute a customer-centric roadmap. And that's not lip service: every month we test new features with our customers, and if it doesn't solve their pain points, then it's just not good enough. As a product-led company, we hold our PMs responsible for driving self-service revenue, and ask teams to solve hard challenges on behalf of our customers and the business every single week. Product is core to what we do here, so you won't be off on an island: you'll interact with all of leadership, including our Chief Product Officer (and one of the company's founders).

Key responsibilities

  • Talking to and working with customers constantly
  • Collaborating with designers and engineers to solve problems
  • Curating and communicating a long-term product roadmap
  • Analyzing data to find gaps and opportunities
  • Defining metrics and setting targets that guide us to success

About you

  • You are positive, creative and curious
  • Collaborating with others is something you find enjoyable and exciting
  • Communicating effectively, especially in writing, is one of your superpowers
  • You can multi-task and yet always find a way to get the most important things done
  • Listening to customers, discussing strategy with colleagues, or diving into the weeds—you love it all
  • You are dedicated to your craft and want to work with people who inspire you on a daily basis
  • You're an experienced PM with 2+ years of hands-on product management experience at a software company

At Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, etc.) without writing any code. We believe it's the non-technical people who oftentimes have the best information about a user's needs and desires. And we give them the tools to act
We’re a dynamic group of talented teammates who challenge, trust, and care about each other, the work we do, and the success story we’re all helping to write. We live by our values, our benefits are real, and sometimes we have donuts!
Appcues is an equal opportunity employer. We believe a diverse team is a stronger team.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • KafkaFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • SnowflakeDatabases

An Insider's view of Appcues

What does your typical day look like?

What I love most about being a CSM here is that there isn't a typical day. Some days I'm focused on talking to customers about their experience, other days I'm focused on heads down work and collaborating with my team on big picture initiatives. Each day presents different challenges and learning opportunities, and it's the best part of the job!


Customer Success Team Lead

How do you empower your team to be more creative?

I encourage my team to take ownership over pieces of the customer experience that excite them. Trusting people & letting them know that you believe in their decisions empowers them to be more creative & experimental with their solutions. We have a culture where if things don't go as expected, it's not a failure, but a chance to do better next time!


Director of Support

What are Appcues Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
Employees get free team lunch every Wednesday!
Happy Hours
Home Office Stipend for Remote Employees
We offer a $1000 home office stipend and an additional $500 annual budget for extra work-related technology.
Professional Development Benefits
Job Training & Conferences
Every employee at Appcues gets an annual Professional Development budget alongside an annual tech budget to help you be successful!
Diversity Program
Lunch and learns
Appcues hosts lunch and learn meetings on occasion.
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