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Product Manager, Loyalty and Gift Cards

| Greater Boston Area

 We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

As part of Toast’s suite of Guest Marketing products, we are looking for a seasoned Product Manager to drive our Loyalty and Gift Cards products to the next level. You will lead a cross functional team to pioneer new products that will transform how restaurants engage and serve their guests. In an industry with razor thin margins, the products you build to drive repeat visits and higher spend, will make an enormous impact on the businesses of Toast’s customers. You will develop a deep empathy for the needs of our restaurant customers and their guests while working with teams across Toast including Product, Engineering, Design, Marketing, Sales, and Customer Support to build and shape innovative new products and offerings. This role is both highly strategic and technical.

As a product manager for the Loyalty and Gift Card team, you will:

  • Plan an aggressive roadmap to bring a new Loyalty offerings to market, leveraging data and metrics to support recommendations
  • Lead a cross functional team of engineers, QA, UX designers and work closely with other internal stakeholders to execute on your roadmap and drive business goals for your product area
  • Become an expert on Toast’s data assets and infrastructure
  • Develop deep relationships with restaurateurs to understand how Toast data can be used to grow effective Loyalty programs to grow their business
  • Immerse yourself in the diner experience to ensure that our infrastructure and offerings improve their experience at restaurants
  • Work with engineering to plan sprints, write user stories, and test product features
  • Work with UX designers to design delightful experiences
  • Prepare and deliver clear and concise executive-level presentations on your product strategy, roadmap, execution, and go-to-market plans

Do you have the right ingredients?

  • 4+ years of hands-on product management experience and a successful track record of delivering great products; or 5+ years in a top-tier management consulting role with experience in the technology and/or hospitality industries
  • The ideal candidate will have experience leading the development of consumer and B2B products
  • Strong belief in, and adherence to Toast’s core values (RECIPE)
  • BA/BS required
  • Understanding of the hospitality space and the evolving market dynamics will be considered a plus, but not required
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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