Product Manager, Kitchen Operations

| Greater Boston Area

Product Manager- Core Product- Order Workflow

at Toast (View all jobs)

Boston, Massachusetts, United States

Company Description

Our mission at Toast is to empower the restaurant community to delight their guests, do what they love, and thrive. Toast is a powerful and easy to use all-in-one restaurant platform that helps restaurants grow their business and delight their guests in new and innovative ways. 

Toast has a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs. We are passionate about helping our customers grow their business and providing a best in class user experience. We strive to bring the best products to our users.

Job Description

As a Product Manager, you will work hand-in-hand with Engineering & Design teams to develop new and improved products from conception to launch. You will interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, defects, and usability in order to inform and inspire how Toast continues to iterate and grow.

This Toaster will be the Product Manager for the Order Workflow of our Android POS (Point of Sale) app, which is the core product being used on a daily basis by our customers. You will be supporting initiatives that impact the entire Toast customer base and will be a key player in ensuring the functionality is rolled out smoothly, both internally and externally.

Responsibilities:

  • Learn the Toast product and become a product expert in ordering workflow functionality
  • Ability to write user stories, collaborate and communicate feature requests to Engineering teams in a fast paced, agile environment
  • Collaborate and provide direction to UX (User Experience) team on wireframes and designs for upcoming product releases
  • Become the evangelist for your product, including the creation of future product strategy, business cases and product roadmaps
  • Present & report out to senior leadership on product metrics and adoption
  • Ability to manage multiple projects and fulfill product requests while meeting tight deadlines
  • Work closely with Marketing on product Go To Market strategy & release plans
  • Meet & correspond directly with customers and prospects regarding product feedback and feature requests
  • Perform market research and competitive analysis as needed

Qualifications:

  • A minimum 4 Years of product management experience
  • Experience with development on mobile platforms and technologies
  • Understanding of the hospitality space and the evolving market dynamics
  • Excellent written and oral communication skills with strong analytical and technical abilities
  • Excellent leadership, project management, and organizational skills.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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