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Product Manager, Hardware

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

On the product management team, you will interface with other Toast teams across Product, Engineering, UX, Marketing, Sales, Finance and Customer Success to build and shape innovative products. You will have the opportunity to interface with our restaurant customers (CIOs, CTOs, CMOs, managers and employees) directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.


As a Product Manager on the Hardware team, you will:

  • Work closely with the Toast product team to support business needs, develop business case, justify the ROI, and owning the roadmap
  • Write technical user stories, as well as communicate feature requests to the engineering team in a fast-paced environment
  • Manage hardware project schedules and resourcing plans
  • Discover customer pain points and drive for high quality feature requests
  • Manage multiple projects, and fulfill product requests within tight timelines
  • Source new products and drive the qualification of the product internally and externally
  • Analyze and track product KPIs to understand how hardware products are performing in the field

Do you have the right ingredients?

  • Bachelor’s degree or equivalent in Electrical Engineering, Mechanical Engineering or related engineering field
  • A minimum 3 years Product Manager in a fast-paced hardware development environment and have launched at least 1 hardware product to market
  • Strong understanding of hardware product development processes, from market research, user study, design, prototyping, production and post production quality support
  • Experience building strategic partnership with hardware vendors and suppliers
  • Proven experience in bridging the technical and business sides of hardware projects, including the desire to lead through collaboration of these stakeholders
  • Strong communication skills, including the ability to demonstrate ideas visually
  • Proven time management, prioritization and organizational skills (must be able to prioritize workload and meet deadlines)
  • Strong problem-solving skills
  • Experience in user experience design and research is a plus
  • Fluency in Mandarin is a strong plus
  • Experience in data mining and/or querying skills is a plus
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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