Do you want to be part of a growing dynamic product team that is revolutionizing the restaurant industry and helping small businesses thrive? Do you get excited when you work directly with customers and then develop products that solve their painful problems? If so, you are a Toaster!

Who we are:

Our mission at Toast is to empower the restaurant community to delight their guests, do what they love, and thrive. Toast has built a powerful and easy to use cloud-based technology platform for restaurants, helping them operate more efficiently and delight guests in new and innovative ways. We have a rapidly growing customer base comprised of cafes, restaurants, bars and nightclubs. We are passionate about how to help our customers grow their business, and how to provide a best in class user experience. We strive to bring the best designs and products to our users. The product management team works hand in hand with the engineering team to steer and guide the process of developing new and improved products from conception to launch. The opportunity we are pursuing is massive, with 15 million restaurants that could use our platform globally.

The Product Manager, Guest Management, will develop the roadmap for and lead a cross functional team to build new products that allow restaurateurs to learn about their guests, personalize the food experience, and increase revenue with automated marketing campaigns.

Responsibilities:

• Plan and execute against an aggressive roadmap to bring a new product to market
• Lead a cross functional team of engineers, QA, UX designers and work closely with other internal stakeholders to achieve the business goals for your products.
• Gather insights from restaurateurs to understand how Toast guest insights can be used to grow their business
• Interview diners to ensure that targeted messages are relevant and valuable
• Work with engineering to plan sprints, write user stories and help test product features before launching it to customers.
• Work with UX designers to design delightful consumer experiences and participate in testing these experiences with consumers to drive usability decisions.
• Use data and metrics to back up hypotheses and to develop business cases, while clearly and effectively communicating data insights to others.

Required Qualifications:

• 2-5 years of hands-on product management experience and a successful track record of delivering great products; or, 3+ years in a top-tier management consulting or finance role
• BA/BS required (preferably in a computer science related discipline)
• Understanding of the hospitality space and the evolving market dynamics will be considered a plus, but not required
• Experience running email and SMS marketing campaigns or building marketing tools is a plus, but not required