Product Manager, Digital Ordering Activation

| Greater Boston Area
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We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity of thought, background and experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* for a change?

Join Toast’s Digital Ordering team as we build groundbreaking experiences that empower the restaurant community to delight their guests and thrive. Digital Ordering is a rapidly growing product line at Toast encompassing several existing and new products serving millions of consumers, including Toast TakeOut, our new mobile order ahead app that allows consumers to skip the line at their favorite local restaurants.

The landscape of digital ordering is changing rapidly and restaurants are challenged to keep up with new consumer trends and fully understand what opportunities are best for their business. As the Product Manager for Digital Activation, your goal will be to ensure that all restaurants realize the full value of our suite of digital ordering products and services, including Toast Online Ordering, Toast TakeOut, and integrations with third-party services (e.g., DoorDash, Grubhub). Starting from a blank slate, you will build a team and roadmap that will enable restaurants to identify the right digital ordering opportunities and activate them to their fullest potential. This is an extremely challenging role where you must be both a thought leader in the industry and top-notch at product execution.

The Product Manager will report to the Director of Product for Digital Ordering.

About this roll*:

  • Own a product vision and roadmap that ensures restaurants can leverage the full power of digital ordering products and services
  • Define and communicate your product vision to internal and external stakeholders
  • Build the business case for future enhancements and technical updates
  • Write technical user stories and collaborate with Engineering and Design teams to build product in a fast-paced, agile environment
  • Act as a subject matter expert for technical and practical applications of your product domain
  • Collaborate closely with other Digital Ordering teams to activate their products for customers
  • Follow-up with customers, prospects, and internal stakeholders directly regarding product feedback and feature requests
  • Engage with marketing, sales, and customer success partners to drive forward competitive analysis, market fit and go-to-market activities
  • Understand restaurant and digital ordering industry trends and provide insightful, relevant input to restaurant organizations and to stakeholders within Toast

Do you have the right ingredients*?

  • A minimum of 5 years' relevant work experience in product management
  • A self-starter with natural leadership instincts and an entrepreneurial work style
  • A track record of delivering very successful, complex products
  • Ability to thrive in a fast-paced, dynamic, and collaborative environment
  • Great interpersonal and communication skills
  • Knowledge of restaurant and hospitality industry is a plus

*Bread puns encouraged, not required

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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