Product Manager - Cloud Operations
Overview
Join InterSystems and help us build modern cloud-agnostic services that power some of the world’s most demanding applications. You will be the subject matter expert and advocate for modern developers, focused on the end-to-end experience through the entire development cycle, and ensure that we meet the needs of current and future developers.
Responsibilities
- Operationalize key capabilities of our service. To do this effectively you understand business goals, articulate clear requirements and collaborate across the company on the development, launch and ongoing assessment of new service platforms and offerings
- Help drive InterSystem’s strategy and roadmap for deploying our products as PaaS and SaaS services in public, private, and hybrid cloud environments. Understand and represent the customer, support, operational and financial perspectives in the delivery of InterSystems PaaS and SaaS capabilities.
- Determine requirements and priorities for operational excellence, working with our product development, services, security, compliance, and performance architecture teams. Collaborate with developers to turn these requirements into high-quality working software, and with marketing to drive interest and demand.
- Define and steer product features and services to transition customers and partners to the cloud, and a compelling approach that helps drive their digital transformation.
- Explore and analyze partner/buy/build tradeoffs and opportunities as well as ways to leverage Cloud Platform capabilities.
Qualifications
You are organized, positive, analytical, and passionate about working in a rapidly changing environment. You have:
- a deep understanding of operational aspects of delivering large scale service experiences. You can point to examples of services you worked on. You understand observability and how to achieve reliability in a service.
- hands-on experience with a public IaaS service like AWS, with emphasis on containerized infrastructure such as Kubernetes.
- 3+ years product management experience delivering enterprise-class cloud software, and a proven record of success in production cloud operations for enterprise SaaS or PaaS companies
- a wide ‘dynamic range’ and the ability to troubleshoot issues quickly – you are able to go from high level to low level very easily
- Excellent presentation and written communication skills
Preferred qualifications: experience that will make you particularly effective
- Master's degree in computer science or a related technical field.
- Experience with using orchestration and related technologies in production
- Experience creating and delivering services in a continuous integration and deployment environment
- Experience in working with dev ops or self-service engineering teams to deploy code in production