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Product Manager, BizIQ

| Greater Boston Area

CrunchTime! Information Systems is a global leader in enterprise-class back office solutions for the restaurant, cruise, foodservice and hospitality industries. Incorporated in 1995, our mission is to provide cutting-edge technologies and solutions that help our customers reduce food & beverage costs, drive labor efficiencies, and better manage the quality and consistency of their food service operations.

CrunchTime! is looking for highly motivated Product Manager with experience working with business intelligence applications and data warehouses. The ideal candidate will be a motivational team leader who takes total ownership of development and support of the BizIQ product. This position will be responsible to document the product vision using all tools identified and resources assigned to deliver this vision within the budgeted time and cost in which the end users point of view is always paramount.

Responsibilities:

  • Perform business and technical analysis of customer requirements and existing products in competitive market place. Ensure the products are relevant to current user base and are a competitive advantage to the company in sales efforts.
  • Ensure a strong understanding of the CrunchTime! product suite so that all product development allows for successful integration with existing functionality.
  • Present the product vision and iterative product demonstrations to stakeholders and to the development, quality assurance and client services groups and facilitating question and answer discussions.
  • Act as the bridge to all departments regarding the assigned products – this includes sales, marketing, engineering, client services and executive leadership
  • Leverage knowledge of experts both inside and outside the company to ensure all use cases are being prioritized to meet the needs of all users.
  • Act as the primary internal contact for new product launches for all sales, marketing, support and training needs during the initial launch and beta periods. This is inclusive of direct support of initial “adaptors” of the product suite to ensure customer feedback is direct. Develop product acceptance plans and work with teams on integration of these plans as the Product Leader.
  • Publish project plans while managing all project management aspects defined within the plan, including executive updates on milestones and inclusive of all product release, training and sales/marketing needs.

Skills & Requirements:

  • BA or BS degree, ideally in either a technical field or Business Administration, and an MBA is a plus
  • 3-5 years experience working in a Business/Systems Analyst role
  • 1-2 years experience working as a Product Manager
  • Exceptional analytical and problem-solving skills
  • Proven ability to analyze market needs to build business requirements and product design to facilitate the development of effective business solutions using existing and new technologies.
  • Proven ability to write comprehensive, clear, and concise business requirements documents and functional specifications for product development, for technical and non-technical audiences (writing samples will be requested as part of the hiring process)
  • Ability to learn new technologies quickly.
  • Solid understanding and proven hands on experience in business intelligence applications and data warehouses, preferably Microstrategy and Oracle
  • Solid understanding of relational database concepts and some experience with SQL
  • Detail-oriented mindset
  • Strong interpersonal skills as this position is the champion of the products assigned and will interface will many levels of organizations.
  • Strong leadership skills with the ability to motivate technical and non technical resources to achieve desired results. Ability to lead remote development teams is essential. 

Benefits:

CrunchTime! employees enjoy a competitive salary, depending on experience, plus access to a progressive benefits program which includes the following:

  • Health and dental insurance.
  • Vision plan.
  • Disability insurance.
  • Life and AD&D.
  • Flexible Spending Accounts for dependent and medical care.
  • Generous Paid Time Off Plan
  • 401K Plan with employer match.
  • Employee Assistance Program (EAP).
  • Educational assistance for approved courses.
  • Commuter benefits including parking reimbursement
  • Catered lunch every Friday.
  • Bagels every Tuesday.
  • Frosty Fridays
  • Generous Employee referral bonus.
  • Community volunteer program.
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Location

We're in the West End - near the Celtics, Bruins, and only a 2-min walk from North Station and the Haymarket T. Big things are happening around here!

An Insider's view of CrunchTime!

What are some social events your company does?

Did we say we like food? Every Friday we have a huge lunch spread from one of Boston's best lunch places - and it's always something different. Tuesdays are for hot bagels and muffins. "Thursty Thursdays" feature the finest local craft brews we can get our hands on. There's even a Bevi and all the Caribou, Dunkin' and Starbucks you can drink.

Paul

Sales and Marketing

What does your typical day look like?

As an implementation lead, when I am on the road, I spend my day onsite with the client at their corporate offices guiding them through the process of integrating CrunchTime into their business model. One of the most interesting aspects of my job is learning our client’s business needs and helping them configure our application to meet those needs.

Melissa

Deployment Manager

How has your career grown since starting at the company?

Coming from the restaurant industry, I'm especially proud to work for this company. As a Product Specialist, I'm always being challenged to learn and develop new ways to use the applications to fit how our Restaurant and Cruise customers need to run their business. Every day is different!"

Missy

Product Specialist

What are some things you learned at the company?

So, so much. One of my biggest takeaways would be the creative solutions to exciting, outside-the-box challenges. I've had the opportunity to work in three different positions at CrunchTime! in the past three years, and with dozens of teammates who each bring their own experiences, ideas, and passion to the table to help create these solutions.

Justin

Assoc. Business Analyst

What are CrunchTime! Perks + Benefits

Culture
Volunteer in local community
We donate our food and labor operations software to The Pine Street Inn and work with the NECHV, Mass General Blood Donation Center and Community Servings.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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