We power successful restaurants.
Boston, MA

Product Manager, Benefits at Toast

| Greater Boston Area
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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready* to make a change?

As a Product Manager on the Payroll Employee Management Product Team, you will collaborate cross-functionally with product design, engineering, product marketing, sales, and customer service to play a pivotal role in evolving the Employee Management experience of the highly strategic Payroll offering.
Working closely with product leadership and other key stakeholders, you will craft a roadmap based on market fit that drives customer acquisition and ensures a delightful user experience and be responsible for instrumenting effective impact analyses to measure the success of your work.
You’re right for this role if you are detail-oriented, collaborative, an excellent communicator, and brimming with a can-do attitude.

About this roll* (Responsibilities) 

  • Partner with Research and the Benefits business lead to identify and bring to market the right mix of benefits to restaurant employers and employees
  • Operate as a leader of your team’s work and invest in becoming a subject matter expert of your domain to deliver business impact via product innovation.
  • Define a well articulated vision for the short and long term roadmap of your domain; ensuring that the impact aligns to the team and company strategy, and prioritizes the most impactful investments
  • Gather feature requirements that connect to your roadmap and define core business & user experience problems to be solved, always setting goals in a clear, actionable format that supports the Toast voice and brand
  • Obsess yourself with finding ways to leverage data to achieve your defined goals and communicate ROA by understanding your customer and aligning your goals to meaningful outcomes for the customer & measurable impact to the business
  • Communicates clearly, knowledgeably and transparently with cross functional stakeholders (including but not limited to Engineering, Design, Go To Market, and Support) to build trusted relationships and rationalize, hone, evaluate and effectively influence product investments
  • Maintain a flexible, curious and collaborative mindset navigating change, uncertainty and challenging situations
  • Demonstrate continuous critical thinking and sound decision making, by leaning on data to make evidence-based decisions and considering alternative approaches to mitigate risk

Do you have the right ingredients*? (Requirements)

  • Hands-on product management experience delivering great products from inception through delivery to customers in a fast paced Agile software environment.
  • You consistently explore different perspectives before investing in new feature development; always presenting your team with a well articulated, thoughtfully researched and measurable problem before embarking on any significant work.
  • You have experience writing clear, succinct product requirements and understand how to sequence the development of those requirements to optimize engineering resources, business impact, and customer outcome.
  • You are comfortable deconstructing complex functionality into digestible chunks and understand how to define and circulate a feature’s “success criteria” with key stakeholders. You know which tools to leverage in order to communicate most effectively with different teams.
  • You are effective at sequencing the implementation of your current feature and you know which trade-offs to make in order to adhere to a high quality launch.
  • Exceptional time management, organization and communication skills.
  • Fluency in analytics and data measurement; comfort working with ambiguous datasets
  • You are comfortable navigating ambiguity, complexity and conflict. You remain optimistic in the face of challenges, and seek out best practices from others to improve your own skill set
  • Proven track record of success taking a structured, data-backed approach to prioritizing, investigating, and solving problems.
  • An understanding of the labor and restaurant industry space and the evolving market dynamics is a plus, but not required

Our Spread of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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Where we are

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Toast

How would you describe the company’s work-life balance?

Toast is a pretty special place to work. I really enjoy the collaborative and supportive work culture. Toast goes out of its way to take care of employees through additional days off to flexible hours to peer groups and training.


Senior Engineering Manager

How do you collaborate with other teams in the company?

Being a part of the R&D team, I collaborate closely with cross-functional partners like Product, Design, Quality and Documentation to ensure alignment across the team and ultimately execution. Since joining Toast, I have been stretched both technically and non-technically, grown my career and become a stronger engineer and a more effective leader.


Manager, Software Engineering

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What unique initiatives do you have that encourage innovation?

I love our bi-annual company-wide Hackathons! The mission is to provide all Toasters with the opportunity to innovate on Toast’s products, processes, & culture while fostering new connections between teams and people. I absolutely love seeing Toasters come together; the energy, enthusiasm, & passion for making Toast better is incredibly inspiring!


Senior Director of Product Management

How does the company support your career growth?

When Toast hires you, they immediately invest in you and give you every bit of support to ensure you are not only successful but in the best position for growth. Aside from the great support resources, Toast has a team of some of the smartest people in tech that I've been able to learn from.


Senior District Sales Manager

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