Aura helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. With adaptive technology, a seasoned team, and a first-of-its-kind product suite, Aura enables customers to manage disparate cybersecurity needs with ease. Backed by premier investors, WndrCo, General Catalyst, and Warburg Pincus. Aura's category-defining business is a holistic personal digital security platform that unites best-in-class privacy, identity, and security products.
Trusted by more than 2 million customers, Aura has a team of more than 450 people worldwide and revenues over $200 million. Most importantly, this trajectory continues to show momentum and is supported by strong organic growth in addition to strategic customer acquisition. Aura's leadership team has seen similar success before, having grown a start-up to a valuation of over $3 billion prior to exit. With a clear vision, strong alignment, and strategic M&A execution, Aura has assembled a stellar team and built a unique culture with incredible employees. Join us for the ride!
About the Role:
As a product management director on this team, you will drive the vision, roadmap, and delivery of initiatives that improve user satisfaction and engagement through all user interactions with Aura, both in-product and through the customer engagement platform to drive exceptional experiences across mobile, desktop, and web platforms
Responsibilities

• Lead product strategy and development of the customer engagement platform
• Be incredibly truth-seeking. Collect whatever data is necessary to inform product direction, whether in the form of competitive intel, user behavior, or other business metrics.
• Work closely with the customer service operations team to integrate business processes, policies, and tools on the customer engagement platform
• Make tradeoff decisions based on technical, business insights, and experimentation
• Monitor and measure launched products and feed insights back into the product development process to drive growth
• Clearly communicate product plans, benefits, and results, as appropriate, to a spectrum of audiences, from internal stakeholders to Aura executives, employees, and users

Qualifications

• A computer science undergraduate degree or other engineering degree equivalent
• 8+ years of product experience, with at least 4-5 years experience on customer engagement platforms such as Zendesk, Salesforce, InContact, Five9, and others
• Experience working across multiple teams and managing complex network of stakeholders
• Data-driven decision making ability
• Design thinking and customer-centric approach to building, experimenting, and iterating products

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on "protected categories," Aura is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Aura.