MassMutual
We help people secure their future and protect the ones they love.
Boston, MA
Hybrid

Data Analyst - Financial Wellness

Sorry, this job was removed at 11:16 a.m. (EST) on Thursday, July 25, 2019
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Product Manager

Profile:

  • Passion to develop innovative experiences and reporting to embrace new approaches to business
  • Strategic thinker, with ability to roll up sleeves and manage projects and tactics
  • Ability to take ownership of complex, multi-faceted, open-ended problems and drive them to completion
  • Proven ability to manage multiple priorities with strong organizational skills
  • Ability to articulate complex ideas in a simple and engaging way
  • Strong collaborative mindset with enthusiasm to drive stakeholder engagement and accomplish business objectives across the MassMutual enterprise
  • Independent self-starter who is comfortable with ambiguity and making decisions
  • Effective under pressure and results oriented

Skills

  • Tools:
    • Hands-on knowledge of core digital technologies that underpin world class customer experiences, with a strong ability to "connect the dots" across technologies e.g. Customer Relationship Management (CRM), Tag Management System (TMS), Content Management Systems (CMS), social listening and usability testing tools
      • 3+ years’ experience with (CRM) Customer Relationship Management system; Salesforce strongly preferred
      • 3+ years’ experience with a Tag Management System (TMS) e.g. Tealium or Google Tag Manager (GTM)
      • 3+ years’ experience implementing and using web analytics tools such as Adobe Analytics, Google Analytics , and/or SnowPlow
      • 2+ years’ experience with social listening tools e.g. Radian 6, Hearsay or Sprinklr is a plus
    • Proficient with MS Office tools, particularly Excel
  • Dev Skills:
    • 4+ years’ experience with HTML, CSS & JavaScript & JSON preferred
      • Understanding of how websites are built, including understanding of header tag, H1 tag and DOM (Document Object Model)
    • 2+ years’ experience with relational databases e.g. SQL or PostgreSQL
      • Basic understanding of data modeling and data organization desired
  • CX:
    • 3+ years ‘ experience with design tools such as Adobe CC, OmniGraffle, Sketch, Axure or PowerPoint to develop project artifacts e.g. customer journey maps, user flows, workflows, personas, sitemaps, low/hi definition wireframes/mockups
      • Experience performing A/B tests across landing pages, products, and website layout
    • Hands-on experience with inbound and lifecycle campaigns and working knowledge of the digital media landscape.
    • Demonstrated ability to analyze data and develop fact-based recommendations to solve problems, using structured methodologies (customer journey mapping, design thinking, business process design, continuous improvement)

Responsibilities

  • Strategy and Planning
    • Market/Customer Research
      • Helps identify experience gaps
    • Strategy, Plan and Roadmap
      • Contributes to the development of strategy through data analysis & other inputs
  • Ideate and Plan
    • Ideation
      • Collects new ideas—VOC, business partner feedback, market trends, etc.
      • Aligns new ideas with roadmap
      • Synthesizes data and makes recommendations
  • Development and Implementation
    • Coordinates end-to- end development; mitigate risks based on project interdependencies
    • Communicates design direction/decisions to project teams
  • Rollout and Adoption
    • Supports execution of marketing, training and deployment plans.
    • Monitors feedback for assessing and evaluating the launch effectiveness
  • Lifecycle Management
    • Ensures ongoing competitiveness, client satisfaction and other key objectives
    • Interfaces with Advisors or other intermediaries when required
  • Performance Management
    • Maintains and communicates ongoing reporting/statistics of experience on a regular basis.
    • Presents results to relevant governance forums and committees
  • Leadership Responsibilities
    • Overall Leadership
      • Develops strong relationships with business partners across MassMutual
      • Occasionally attends industry conferences & client meetings
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What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity. https://www.massmutual.com/about-us/corporate-responsibility/foundation
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employees can either attend the in-person all-hands meeting, watch live via Zoom, or watch the recording. All employees are invited to submit questions.
Employee awards
Flexible work schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Remote work program
In addition to two remote days per week, MassMutual offers employees four full remote weeks of their choice per year.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental insurance
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision insurance
Health insurance
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Our general medical travel benefit covers abortion-related travel.
Financial & Retirement
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) matching
Performance bonus
Charitable contribution matching
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous parental leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Family medical leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Company sponsored family events
MassMutual offers many opportunities for family events, from group volunteer experiences and chances to attend Red Sox games to business resource group-sponsored outings like annual pride parades.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid volunteer time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid holidays
Paid sick days
Occasional illness: up to 5 days per calendar year.
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
320 hours of caregiver leave to take of loved ones when it matters most.
Office Perks
Commuter benefits
Free daily meals
Free snacks and drinks
Some meals provided
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
MassMutual's wellness wallet is a stipend available to all employees, and can be used for myriad wellness-related purchases, including home-office purchases.
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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