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Product Launch Operations Manager

| Greater Boston Area

Smartsheet is seeking an experienced operations professional to manage the process of bringing new products and changes to the field. The ideal candidate will have experience working both at the strategic level and diving deep into operations systems & workflows to drive process improvements across our operations, sales & delivery teams. You are both a team player as well as business innovation driver that enjoys an ambiguous, continuously evolving but high-energy, high-performance culture. You not only understand the SaaS landscape, but you also believe in Smartsheet’s mission to empower people across the globe to get from idea to impact, faster.


This essential role is part of the Field Operations team and will report to the Senior Manager, Customer & Partner Operations and is based in Smartsheet’s corporate offices in Bellevue, WA.

Responsibilities:

  • Work cross functionally between product, marketing, pricing, finance, accounting, legal, field operations, sales readiness/enablement and other internal teams to establish a unified launch plan for new products & SKU/pricing updates to the field. Provide insight into the operational elements of bringing a product to market.
  • Manage the multi-phase work streams, in terms of key milestones, deliverables, and required approvals to highlight and track issues, challenges, and risks including cross-functional team dependencies
  • Define and communicate roles and responsibilities for cross-functional team to ensure alignment and collaboration and act as the hub of pricing/process information for field teams
  • Continually assess launch risks and mitigation strategies - consider implications across all customer facing & internal operational teams. Recommend & implement solutions to the Launch team, balancing the business needs versus technical and operational constraints.
  • Influence decision making and strategy with internal teams to ensure unique needs of each are represented. Advocate for all stakeholders to ensure all teams have support needed to succeed post-launch
  • Work with pricing team to define goals and success criteria of product/SKU pilots; measure and track these metrics and report on status.
  • Proactively manage potential process issues and provide solutions, balancing the business needs versus technical and operational constraints.
  • Make recommendations for systems improvements to enable ease of future launches & sales. Continuously evaluate longer-term improvements as the business evolves.
  • Support the roll-out with all customer facing & internal operational teams: Sales team, customer success, services, support teams
  • Support the roll-out with all internal operational teams: sales/field ops, finops, legal, etc

Requirements:

  • 5+ years of relevant professional experience in product launch management, and sales operations.
  • Passion for deeply understanding process pain points and a genuine desire to help our sales & operations organization address these challenges through systems & process improvements
  • Exceptional project management skills with the ability to balance competing priorities from multiple stakeholders.
  • A track record of making data-based decisions, and ability to adjust and prioritize work based on results, metrics, and feedback.
  • A track record of solving complex problems, driving and demonstrating business results.
  • Ability to work and influence at all levels of the company, working effectively with poise and executive maturity.
  • Demonstrate strong leadership skills and a proven track record in taking ownership & driving results
  • Exceptional attention to detail to ensure accuracy in all deliverables.
  • Outstanding oral and written communication skills.
  • Ability to thrive in a fast-paced, ambiguous environment.
  • Experience working with pricing & payment systems, such as Netsuite
  • Experience managing product SKUs & CPQ systems
  • Experience working with CRM systems such as Salesforce
  • B.A./B.S. Degree required, M.B.A. preferred.

 

About Smartsheet

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.

Smartsheet is an Equal Opportunity Employer. Individuals seeking employment at Smartsheet are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages

Location

We are located in Boston's Leather District near a host of great restaurants and bars, as well as 6 minutes walking distance from South Station.

An Insider's view of Smartsheet

How would you describe the company’s work-life balance?

“Working at Smartsheet, you quickly realize that everyone is Smart and driven. That being said, you also find a culture built on honesty, authenticity and support. The work-life balance is paramount to Smartsheet and teammates are empowered to have a schedule that works for them best. "No one size fits all."

Innocent

Tech Support

What does your typical day look like?

“Working at Smartsheet is challenging, but rewarding. Change happens quickly, innovation is encouraged, and we are constantly improving our product and how we serve our customers.”

Olivia

Senior Product Trainer

What makes someone successful on your team?

“Working at Smartsheet has epitomized what a successful SaaS organization should look like. Every day, I am held to the highest standard by my peers, leadership, and our customers. What I enjoy most in particular about Smartsheet is how the entire team is driven by the same identity: To empower everyone to improve how the work.”

Paul

Solutions Implementation Manager

How do you empower your team to be more creative?

"Our employees have a track record of innovating and problem solving. Too often hiring managers give out high points for the type of logos recruits have on their resume or for their impressive academic background. We take a different approach by focusing on who has the technical chops to get stuff done and make a positive impact for our customer"

Mahesh

Senior Director of Engineering

What’s the vibe like in the office?

“As Senior Software Development Engineer at Smartsheet I am excited to go to work every day. I love collaborating with all my wonderful teammates building amazing products at Smartsheet. I work with a team of talented and driven people, striving to build the best work management and collaboration product on the market.”

Jenny

Senior Software Development Engineer

What are Smartsheet Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Perks & Discounts
Casual Dress
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