Product Developer – Quality
This role will support the Shark and Ninja Business with the critical analysis of consumer feedback and technical product defects to ensure continued growth of the SharkNinja brand. This person is expected to be the expert in legacy product lines, product failure modes, and consumer behavior in the field and will track product quality trends to facilitate continuous product improvement. We are comprised of individuals from a variety of professional and educational backgrounds, from product marketing managers to consumer-focused engineers – but we all have one thing in common: we’re consistently striving to deliver a 5-star experience for every customer on every product we bring to market.
Responsibilities:
- Analyze customer complaints and investigate field failures – translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reporting.
- Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives.
- Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions.
- Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded.
- View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action.
- Partner with SharkNinja’s Customer Excellence team to monitor consumer reception and sentiment in field.
- Track digital escalations and create accurate responses for customers to better understand our product
- Manage product health reporting and push for continuous five-star experience via iterative design improvements.
- Always strive for process efficiency – we value a go-getter who can make the most out of any situation and deliver impactful results
- Act as the product “expert” for cross-functional team member questions and concerns
Qualifications:
- Bachelor’s Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company
- 1-2+ years of related experience
- Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus
- Ability to work in a fast-paced, deadline driven, high impact environment
- Strong verbal, presentation, and written communication skills
- Resourceful, well organized, highly dependable, efficient and detail oriented
- Ability to be a team player and work independently
- Ability to travel.
At SharkNinja, our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to build the next big thing and develop while they do. At SharkNinja, Diversity, Equity, and Inclusion is vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL of our associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.