Product Analyst, Orders Workflow at Toast

| Greater Boston Area
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We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with a powerful cloud-based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

Bready* to make a change?

As a Product Analyst, you will work hand-in-hand with Product Managers, Product Designers, and Engineers to steer and guide the process of developing new and improved products from conception to launch. You will also have the opportunity to interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, defects, and usability in order to inform and inspire how Toast continues to iterate and grow.


This Toaster will be supporting the Core POS product, including in-store order workflows and kitchen products. You will be supporting initiatives that impact the entire Toast customer base and will be a key player in ensuring the functionality is rolled out smoothly, both internally and externally. 

About this roll*:

  • Learn the Toast platform and become a product expert in order to better communicate feature requests and technical user stories
  • Write technical user stories, collaborate and communicate feature requests to Engineering teams in a fast paced, agile environment
  • Support the Product Manager and Engineering Team Lead with agile development processes, such as grooming, sprint planning, retrospectives, etc.
  • Collaborate with UX team to define new user interfaces and product flows
  • Work with the Documentation, Training, and Enablement teams to accurately communicate product updates to internal teams and customers
  • Communicate with customers and internal stakeholders directly regarding product feedback, feature requests, and gathering customer requirements
  • Provide ad-hoc reporting to provide a detailed view of how products are performing

Do you have the right ingredients*?:

  • Preferred 3+ years as a Business Analyst, Technical Analyst, or Associate Product Manager in a fast-paced software or technical environment
  • Experience translating customer needs/feature requests into detailed technical specifications
  • Creative problem solver with strong analytical and communication skills
  • Ability to build interpersonal relationships with many different types of people and personalities 
  • Proven time management and organization skills in order to. Must be able to prioritize workload and meet deadlines.

*Bread puns encouraged, but not required

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
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An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are some things you learned at the company?

Where should I start? For hard skills, I’ve learned more than I ever thought I would about Excel and Salesforce. I’ve also learned what it looks like when a company not only talks the talk, but walks the walk. We’ve been able to execute on what we’ve set out to do because we are willing to try new things, make mistakes, and learn from them.

Matt

Payments Relationship Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team Workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company-Sponsored Family Events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Cross-Functional Training Encouraged
Promote from Within
Mentorship Program
Time Allotted for Learning
Online Course Subscriptions Available
Customized Development Tracks
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