Product Analyst, Fulfillment Team (Remote)
ezCater is the most trusted provider of corporate food solutions – a $300+ billion market in the US alone. ezCater is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille, and had an up-round in December of 2021 when we were valued at $1.6 billion.
We are seeking an exceptional analyst to play a leadership role in our decision making process within our Product Team. At ezCater, everything we do hinges on an exceptional fulfillment experience. Our customers trust us to deliver for them (no pun intended), and our ability to consistently meet and exceed their needs is our greatest customer retention vehicle. Hitting this high bar requires constant improvement and the ability to understand what our customers need from us before they have to ask.
This role will leverage modern analytics approaches and draw from a talented, collaborative peer group to find opportunities across our Fulfillment product - and in doing so improve the experience of every ezCater user.
What You'll Do:
- Leverage a modern data & product analytics stack to understand and improve our ability to serve our customers. Partner across the Product, Research and Engineering teams to ensure that ensure that our Fulfillment experience delights our users and differentiates our offering for Caterers and Customers alike
- Serve as the subject matter expert for our Fulfillment experience, working in a consultative capacity across the organization to identify and address opportunities in the space.
- Drive an expansion of current testing methodologies, working in partnership with product managers in our service and operations teams to maximize the impact of our product investments.
- Inform our product roadmap through ad hoc analyses, experimentation, insight reporting. Work with Product Managers to translate insight into business outcomes.
- Add to our ranks of ‘data champions’ across the company, contributing to our information-first culture.
What You Have:
- Have 3-5 years experience performing quantitative analysis, ideally with experience in marketplace or e-commerce environments
- Be able to explain complex analyses to stakeholders at all levels of the organization and translate conclusions into straightforward and actionable business terms.
- Proficiency in SQL and experience with modeling tools (R, Python) and common approaches (e.g. Random Forest, Gradient Boosting and Logistic Regression) as well as modern data exploration tools (e..g Snowflake, Tableau)
- Be able to explain complex analyses, and translate conclusions into straightforward and actionable business terms.
- Experience working with common product analytics tools (Heap, Google Analytics, Amplitude, etc.)
- Be able to own and deliver projects/programs both on your own and as a member of a broader team.
- Have at least a BS in a quantitative field of study, or the real-world equivalent
Starting Salary: $66,000 - $95,000
ezCater does not sponsor applicants for work visas or legal permanent residence.
What you’ll get from us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) once we get back to our offices, and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.
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