Product Advocate

| Greater Boston Area
At ProfitWell, building great products to help subscription companies grow is core to everything we do. Our Product Team's top priority is making our customers successful and to ensure that their experience using ProfitWell is delightful.

As a Product Advocate, you will become an expert in the ProfitWell Suite of products, including Metrics and Retain, and help drive product development. This is a demanding role that requires a unique skillset. As the voice of ProfitWell, you will act both as an advocate for our product, and as a champion for our users. You will serve as as liaison between sales, design, and engineering. This is the perfect role for someone interested in Product Management.

What you’ll do on the Product Team at ProfitWell:
  • Drive product development from insights gathered from support and customer feedback
  • Analytically study product usage metrics to create positive feedback loops and drive free to paid conversion
  • Take ownership of technical issues and customers' problems from beginning to end
  • Contribute to the ongoing learning and success of our customers by expanding the knowledge base
  • Assist Sales team with product expertise and implementation
Metrics to measure success:
  • % of signups that become active users
  • % of active users who become paid users
  • Time per session
  • Number of support tickets per active user account
  • NPS

About you and what type of skills you'll need:
  • You care deeply, genuinely and passionately about building great products and solving problems for customers
  • You are skilled at explaining technical problems succinctly and clearly.
  • You are a naturally empathetic and articulate communicator.
  • You’re not afraid to dive into unfamiliar data, quickly get up to speed, and provide value to the greater team

You’ll love us because of these essentials
  • Competitive salary and bonus structure, plus equity in a thriving company that’s 100% employee-owned
  • Flexible hours and unlimited vacation
  • Premier medical, dental, and vision benefits
  • 401(k)
  • Paid family leave
  • Training, professional and career development support - your success is our success, we invest in our employees!
  • Working with top software brands and in-the-news companies
And other fun stuff…
  • Fully stocked break rooms with complimentary food and drinks, including cold brew coffee on-tap
  • Dog-friendly office
  • In-office games, meditation room, and other amenities to help you decompress while at work
  • Frequent company and team outings, including kayaking, hiking, retreats, trivia, and other events for bonding and blowing off steam
EEO Statement

ProfitWell is an equal opportunity employer, and we believe diversity is critical to our success. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. ProfitWell will provide reasonable accommodations for qualified individuals with documented disabilities.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • React NativeLibraries
    • DjangoFrameworks
    • MySQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FullstoryAnalytics
    • AppcuesAnalytics
    • IntercomAnalytics
    • SQLAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
    • NotionManagement
    • HubspotCMS
    • SalesforceCRM
    • IntercomEmail
    • HubspotEmail
    • HubspotLead Gen
    • webflow.ioLead Gen
    • InstapageLead Gen

Location

Centrally located between South Station, Downtown Crossing, and Chinatown. Close to the Boston Commons, bars, and any type of food you crave!

An Insider's view of ProfitWell

What's something quirky about your company?

Every Friday at 5:00 p.m. on the dot, one of our engineers blasts a playlist across the office that starts with Rebecca Black's classic, "Friday". It's fun fun fun fun.

Nathan

Software Engineer

How do you empower your team to be more creative?

We encourage our folks to take risks, while making certain they know (and feel!) that there's sturdy safety nets underneath them. Then we get out of the way and, perhaps most importantly, stay out of the way, as crazy ideas are fragile not only at the moment of their inception, but often times throughout the execution cycle.

Facundo

Chief Product Officer

What are ProfitWell Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. ProfitWell also provides 3 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our office has Ping Pong, Shuffle Board, Pop-a-Shot, and more!
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

We're constantly evaluating and expanding upon our benefits to make sure our employees feel taken care of so they can focus on what matters: Building a company we'll all be proud of and enjoying everything they are passionate about inside and outside the office.

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