Lead Product Manager - Virtual Healthcare Solutions

| Greater Boston Area

Description

 

Humana is a Fortune 60 company transforming from an innovative health insurer to an integrated health plan and health care service provider leveraging our deep expertise serving seniors. The Lead Product Manager will join and help grow a strong team to develop, manage, and scale digital health solutions across Humana’s markets. These solutions will simplify access to care, prevent and slow disease progression, and enable seniors to live independently in their homes.

Reports to Director, Digital Health Product. The position is full time and based at Humana’s brand new studio_h facility in Boston’s Seaport. Requires up to 30% travel.

Relocation will be covered to Boston, MA for this position.

 

Responsibilities

 

We are looking for a Product Manager to join our team to develop and evolve creative partner programs, which enable businesses to access quality creative at scale. Creative is one of the biggest drivers of sales lift in digital health campaigns.

 

This role will focus on developing and managing end-to-end creative programs that drive discovery and adoption of partners at scale. You will be asked to think through end-to-end program development, testing, launch and optimization, including shaping training, managing program tech builds, and developing partner benefits that are systematically offered to accelerate the success of both the partners and their end clients.

 

In addition, you will lead a cross-functional effort within Humana that includes working closely with our marketing, sales, software developers, legal, creative and data science teams.

 

Key Responsibilities

  • Defines, develops, and delivers virtual care solutions for use across Humana.
  • Defines the vision for virtual care products to enable holistic, integrated member-centric care delivery.
  • Identify and generate solutions to support and refine customer needs
  • Collaborates with internal stakeholders and research teams to ensure alignment with internal business partners and member needs.
  • Works with the external digital health ecosystem to partner or buy relevant capabilities for integration into our products.
  • Implements agile and lean methodologies to rapidly learn and iterate product concepts to create sticky user experiences.
  • Defines and executes pilots to demonstrate value propositions in real-world settings.
  • Prepares launch plans in conjunction with business partners to launch solutions at scale.
  • Drives product success metrics including market adoption, customer satisfaction, and utilization.

               

Essential qualifications:

  • Bachelor’s degree and 7+ years of experience in technical product management and development; advanced degree preferred.
  • Strong record of success defining and delivering digital products and experiences to market.
  • Solid domain experience in remote monitoring, telehealth, data analytics, and/or chronic disease management. 
  • Passionate about understanding customer problems and jobs to be done.  Customer-centric, market-driven, and inquisitive by nature.
  • Able to rapidly create credible relationships with external and internal partners.
  • Outstanding oral and written communication skills; ability to communicate at all levels.
  • Proven ability to thrive in a dynamic environment, be nimble and adaptable, and handle ambiguity.
  • Leads by example; not afraid to get hands dirty, immerse in details when necessary, but maintain strategic perspective as well.

 

Preferred Qualifications:

  • Mix of startup, growth stage, and larger company experience desirable.
  • Understanding unique needs of seniors a plus.
  • Experience commercializing digital health products for consumers, patients, health plan members, and/or health care providers preferred.
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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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