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Lead Product Data Analyst

| Greater Boston Area
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We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 


Are you bready* for a change?

As the Lead Product Data Analyst you will work hand-in-hand with Product Managers, Product UX, and Engineers to define and measure the metrics that matter. You will be an instrumental team member who influences the decisions that we make with data. You are a leader on the data side of the organization who helps work with occasionally difficult data sets to refine them and prepare them for analysis by the product data analytics team. You design and lead data strategies that deliver analysis models into production that sit at the core of our product analysis engine.

You will be the lead story teller for your team -- weaving meaningful stories together into recommendations based on evidence. You are comfortable with all aspects of the analytical process - collecting data from occasionally messy sources, analyzing that data, and presenting your findings.

You manage junior analysts who help to deliver the mission. Additionally, you help to prioritize the weekly work for the product data analytics team and ensure that we communicate status out to stakeholder groups. You lead an agile process and maintain the jira boards that keep your team running efficiently. You report back to team leadership on the team’s velocity and progress on action items weekly.


About this roll*:

  • Lead the effort of defining measurement strategies for products and services. Leverage this data to lead product teams to build impactful products. 
  • Lead the effort of collecting and refining requirements into requirements documents. 
  • Lead and mentor more junior product data analysts who will build reports & dashboards that accurately reflect the state of the product, service and team.
  • Develop the data strategy required to deliver requested product analytics asks. 
  • Develop complex analysis that may be beyond the skills of a more junior product data analyst
  • Lead the weekly prioritization process for the Product Data Analytics team members. Leverage an agile methodology. Manage the jira boards that empower the process.
  • Understand the customer, guest and system data models and leverage that data to identify opportunities for our product to improve. Help with improving data documentation when needed. 
  • Work with Product Managers, Product Owners and Engineering Leads to define how we measure the success of our products and services.

Do you have the right ingredients*?

  • 7+ years of experience as a Product Analyst, Business Analyst, Technical Analyst, or Business Intelligence developer in a fast-paced software or technical environment.
  • 5+ years of experience managing and growing analysts.
  • 4+ years of data engineering experience
  • 3+ years with leveraging Agile and Jira to drive prioritization of team work.
  • Have a genuine love of data and you are happy spending hours at a time diving deep into analytical challenges.
  • Creative problem solver with strong analytical abilities.
  • Excellent SQL skill set.
  • Comfortable with behavioral analytics.


*Bread puns encouraged, not required 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
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An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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