Group Product Manager at Klaviyo

| Greater Boston Area
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The product team at Klaviyo is passionate about identifying, spec’ing, and shipping solutions to solve tough customer problems.
Klaviyo is a startup located in the heart of downtown Boston. We build software that helps tens of thousands of businesses have more relevant and personal relationships with billions of consumers. We are a product driven company and over invest in making beautiful, efficient, and fast workflows that help our customers accomplish what was previously unimaginable. We push each other to move out of our comfort zone, learn new technologies, and work hard to ensure each day is better than the last.
What Getting Started Might Look Like:
First 5 weeks
You will spend your time time getting to know the product team and our customers. You'll over-index on learning the product, watching customers use it, using it yourself, and investigating how Klaviyo fits into the stack of tools our customers rely on. You will also build your own ecommerce store, set it up with a Klaviyo account, and turned a profit; by the end of this time, it’s like you’ve been working in our industry for years.
You’ll likely:
- Take a course on our product and ace the test at the end
- Spend 90% of your time working with support
- Get in the queues and answer support tickets for our customers
Next 3 weeks
Now that you are familiar with our people and our customers, you will dig in hard to our workflows, processes, and tools. You take your years of expertise and critically evaluate how we work, why we’ve evolved that way, and what about our current set up is keeping us from our maximum impact and efficiency. By the end of this timeframe, you are able to make thoughtful recommendations around how the team works together as well as how we can improve our recruiting processes.
You’ll likely:
- Learn the architectural overview of the product
- Become a go-to expert on how the product should behave
- Help see a product enhancement from spec to successful completion during a sprint
- Connect with every internal team and learn what will help them succeed
Next 4 weeks
Some of your suggestions are starting to be implemented and the teams you’re responsible for are starting to thrive. Alignment is tighter, individuals are moving more quickly, and we’re releasing better quality product even faster. You’ve sunk your teeth into our planned roadmap and have helped mentor other product managers to make exceptional choices that lead to a more reliable path forward. You’ve taken ownership of the recruiting process and brought some incredible people into your pipeline. By the end of this time, the team comes to you frequently for guidance and you’ve earned the reputation of being a servant-leader who drives outcomes in a motivating and inspiring way.
You’ll likely:
- Help execute a key product improvement (identify problem, define key metrics, brainstorm ideas, test hypotheses, write spec)
- Help teams ship quality features
- Share some ideas/specs of improvements you want to make in the product
Product Areas/Teams We’re Hiring For
Klaviyo is about helping businesses grow by building and nurturing quality relationships with millions of people. To do that, our customers need to be able to learn about the interests, tastes, and behaviors of their audience, analyze that information to inform a marketing strategy, and use that analysis to communicate relevantly. We are hiring across all 3 of these key themes:
Learn - This group is focused on helping our customers learn about people through integrations with other tools, as well as through thoughtful forms and surveys, to unlock high quality analysis and personalized communication downstream.
Analyze - This group is responsible our segmentation engine, reporting capabilities, data storage, event processing pipeline, subscription management, and profile views.
Communicate - This group owns our email sending pipeline, automated flows, template builder, mobile channels (Push and SMS), and dynamic web features.

How you will make a difference:

  • Talking to and working with customers constantly
  • Hiring and managing 2-5 exceptional Product Managers
  • Contributing to strategic prioritization of what we work on, why, and when
  • Helping to curate, set, and communicate a roadmap
  • Moving key metrics to advance our mission of helping companies grow
  • Defining and executing product development processes that lead to elegant, impactful solutions to meaningful problems

Who You Are:

  • Your favorite part of your job is working with and delighting customers
  • You care deeply about building quality products in an efficient manner
  • You’ve successfully shipped multiple large products and/or have lead large scale, cross functional projects
  • You’re passionate about bringing exceptional product managers to Klaviyo & managing high potential talent
  • You’re excited to create the go-to resource or community for product managers and product organizations to learn about how to be better
  • You are involved in the product community by executing events, online content, and thought leadership

Get to know Klaviyo
Klaviyo is the world’s leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, web, and mobile. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesn’t force companies to compromise between advanced functionality or ease of use - so companies of all sizes are able to maximize their sales quickly. That’s why over 28,000+ innovative companies like Unilever, Custom Ink and Eventbrite sell more with Klaviyo.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases


We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.
A Glimpse Into Klaviyo's Fast-Paced Culture: "We Like the Adventure. We Love the Thrill."

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.


Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!


Staff Accountant

What are Klaviyo Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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