Director of Product, Search and Discovery at Upwork (Remote)

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Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
"Search & Discovery" team's vision is to become the best place for businesses and independent talent to find and engage with each other. We have a charter to match talent to opportunities and businesses to talent with the world's most comprehensive understanding of what makes for successful work. This is powered by our knowledge graph, which goes beyond jobs, titles, skills, and companies into the different types of work and professionals, ranging from individuals to teams. We match people to the most personally and financially rewarding opportunities where they can get a leg up in their careers.
In this role, you'll manage a team of search PM's and work closely with our machine learning, design, research, analyst, and engineering teams to build experiences that enable talent and hiring managers to easily express their capabilities and needs while also enabling teams throughout Upwork to further leverage the power of search and machine learning through personalization, recommendations, and experience design.
Your Responsibilities:
  • As a Director, Product Manager, you will work in the product model and will partner with stakeholders across Upwork to develop a comprehensive product strategy, related roadmap, and set key business objectives (OKRs) for your product team
  • Lead the implementation, metrics, and user experience for search and recommendations. This includes the core search experiences in Upwork's marketplace for both hiring managers and talent, as well as a number of related experiences that further the selection of talent and job opportunities.
  • Lead, develop and retain your team of PMs in the art of product management and the science of highly performant, delightful search experiences.
  • You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance while committing to the organization's direction.
  • As a people manager, you will foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles, and partner with product teams across the organization.
  • You'll deeply understand and seek key trends in the broader landscape and the specific needs and mentalities of customers on both sides of the marketplace.
  • Lead and partner with other product managers, designers, engineers, data scientists, analyst, and product marketers to to execute cross-product and cross-functional initiatives.
  • Drive proven results and new insights through continuous quantitative tests across the Upwork ecosystem.

What it takes to catch our eye:
  • Experience shipping high quality search and recommendation end to end user experiences: You know how to build simple but effective experiences for complex products and/or data rich platforms
  • People Management experience in a matrix org. Experience managing teams of individual contributors in Product, Data Science, or equivalent field
  • Storyteller with the ability to establish rapport, credibility, and influence in a highly cross-functional, matrix organization across geographies
  • A consistent track record of understanding customer needs and working across a variety of functional teams.
  • Proven track record of taking end-to-end ownership and driving results; demonstrated ability to manage multiple projects - work prioritization, planning, task delegation and coordination across teams.
  • Excellent communication skills: You have a strong executive presence for collaborating with customers, peers, colleagues, and executives. You can distill differing philosophies and approaches down to the essence and corral partners toward alignment. You can succinctly articulate goals, progress, and priorities in written, verbal, and presentation formats.
  • Passion for Upwork and a deep appreciation of Upwork's mission and impact.

Come change how the world works.
At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. And oh yeah, we've also got amazing benefits - including medical insurance for you and your family, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, and a generous Employee Stock Purchase Plan. Check out our Life at Upwork page to learn more about our benefits and the employee experience.
Check out our Life at Upwork page to learn more about the employee experience.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • Node.jsFrameworks
    • SparkFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • Vue.jsFrameworks
    • AWS RedshiftDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • PrestoDatabases

Location

Boston, MA

An Insider's view of Upwork

What does your typical day look like?

I love the fact that while I have my day to day job responsibilities, I also have the opportunity to be one of the leaders of the Black Initiative Network. This role allows me to impact the culture at Upwork and outside of Upwork by improving hiring, retention, and career advancement of underserved communities.

Mbaye

Sr. Program Manager, Enterprise Program Success

How has your career grown since starting at the company?

I was fresh out of college when I joined Upwork. Upwork has supported my growth since day 1 and provided me an environment to truly be the best me. I get to use all of the passion that I have for this business with teammates and customers alike. I've grown more at Upwork in the last 4 years than I ever could have imagined.

Meric

Regional Sales Manager

How does the company support your career growth?

Upwork is incredibly supportive of employee professional development. From offering a yearly stipend and LinkedIn Learning memberships to encouraging conference attendance and regularly hosting fireside chats with industry experts, the company constantly encourages us to upskill, learn, and grow.

Kirsten

Social Media Manager

What are Upwork Perks + Benefits

Upwork Benefits Overview

Upwork proudly offers a comprehensive set of benefits to ensure employees are able to bring their whole selves to work. To allow for that, we aim to deliver world-class offerings and perks that cover your medical, dental, vision, emotional and family well-being. If you are an active, regular, full-time employee working a minimum of 20 hours per week you are eligible for all lines of coverage.

Culture
Volunteer in local community
In addition to company organized opportunities, we offer paid time off for volunteering at your favorite local organizations.
Partners with Nonprofits
The Upwork Foundation is Upwork's social impact arm–our goal is to make sure the future of work is inclusive, especially for communities at risk of being left behind by changing technology.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Our employee resource groups include Up & Out (LGBTQ), Women at Upwork, Black Initiative Network, Que Tal (Latinx), Upwork Veterans, Upwork Family and Asian Professionals for Excellence.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Upwork provides an annual HSA contribution. You may also contribute pre-tax dollars to a Health Care FSA and Dependent Care FSA account.
Disability Insurance
Upwork offers both short term disability (STD) and long term disability(LTD) insurance.
Dental Benefits
Upwork provides your dental coverage through MetLife with a PPO plan offering.
Vision Benefits
VSP Vision offers a broad array of services for employees at Upwork.
Health Insurance Benefits
We offer Anthem Blue Cross PPO and HSA plans and you may choose the best plan for you and your family.
Life Insurance
Life Insurance coverage of 2X up to $300,000. Employees can also purchase coverage for a Spouse/DP and child(ren).
Pet Insurance
Nationwide Pet Insurance now provides coverage to all pets within your life!
Wellness Programs
Upwork offers an on demand mental health platform, Ginger.IO, along with a parenting support tool, Cleo.
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Upwork offers a traditional pre-tax 401(K) along with an after-tax Roth IRA option.
401(K) Matching
Upwork matches 50% of every dollar contributed by employees into their 401(k) up to $5,000 per year. Employers match is fully vested after 1 year of service.
Company Equity
Upwork offers equity as part of our standard compensation package.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Upwork offers dependent care flexible spending accounts. In addition, we offer a $100 monthly credit from Trusted for backup and emergency child care services.
Generous Parental Leave
Upwork provides employees time to bond with their newborn and family. We offer up to 12 weeks of fully Paid Parental Leave.
Remote Work Program
Upwork encourages a healthy work-life balance. For your convenience we allow you to work from home on Wednesdays.
Family Medical Leave
For eligible employees, FMLA provides up to 12 weeks of unpaid leave for any circumstances regarding your personal health condition or to take care of a family member.
Adoption Assistance
Upwork will reimburse up to $3,000 for eligible fertility or adoption related expenses per plan year.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
The Upwork Foundation has asked that 1% of employees time be used for giving back to the community and volunteering.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
You can elect up to max of $260 pre-tax for transit and parking. Upwork will match 50% of your pretax contributions each month.
Company Outings
Free Daily Meals
Upwork provides lunch on a daily basis from local Chicago restaurants.
Game Room
Stocked Kitchen
Upwork has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Recreational Clubs
Fitness Subsidies
We reimburse employees up to $50 per month for fitness related expenses. We have a corporate partnership with 24 Hour Fitness, but you can apply to your preferred gym or approved wellness expense.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available

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