Director of Product Operations

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

We are looking for a highly-motivated, energetic, and entrepreneurial Director of Product Operations to support the scale of the product organization to drive superior product execution. You will be working directly with the product teams to ensure we release easy-to-use, delightful, and high-quality products that drive business impact for our customers. The right person will be the strategic voice and partner with the product leadership team and oversee initiatives to scale product teams.

About this roll*:

  • Advance the strategy and execution of the Product Operations team, partnering with the product teams to ensure we release the best quality and most impactful products through consistent product-specific processes, practices, and tools
  • Take a data-driven approach including key performance metrics to help understand and influence the customer experience, the business impact of our customers and ease of executing our products
  • Become a trusted partner for our product teams understanding how you can help contribute to driving our overall mission through managing communication on status updates, roadmaps, and change management
  • Manage and communicate processes and metrics to enable highly transparent, credible and impactful functions.
  • Hands-on program management of product initiatives and projects (e.g. Quarterly QBRs and planning processes, customer-specific product deliverables, etc.)
  • Manage the portfolio of annual investment plan including planning, execution, reporting, and budget management
  • Build the future strategies to improve product operations at Toast including identifying and procuring new tools
  • Drive feature release processes across the company, with a strong focus on knowledge sharing and cross-functional enablement 

Do you have the right ingredients*?

  • High energy and motivation to achieve results, and willingness to be independently entrepreneurial and be a self-starter
  • 10+ years of relevant work experience within operations, complex systems, and strategy for organizations
  • A structured and detailed thinker.
  • Demonstrated experience operating in both an individual contributor, execution-focused role, as well as a leadership role growing and scaling a function and team
  • Prior experience working as a Product Manager or Engineering Manager
  • Experience in an Agile environment; Agile scrum certified
  • Experience presenting to executive leaders

*Bread puns encouraged, not required


Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
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