Director of Product Management, Platform

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Reporting directly to the VP of Product, you will be a critical part of the product leadership team and you will be spearheading initiatives that will interface with many other Toast teams (across Product, Design, Engineering, and Customer Success). Your role will be to build and shape Toast’s platform strategy as we continue to be the fastest growing SaaS company in the US, having crossed $1B in valuation in just 5 years. You will also have the opportunity to interface with our restaurant customers to get feedback on product reliability and usability in order to inspire and inform how Toast continues to iterate and grow and that our customers have the fastest and best possible experience.

This Toaster will work closely with engineering leadership and customers (restaurants, partners, and internal teams) to collect requirements and deliver a best in class SaaS platform. We are looking for a leader to build the industry-leading platform to help our restaurant community thrive, as well as someone who is a passionate and proven leader who will grow, mentor, and inspire cross-functional teams around a common goal. As a member of our Product leadership team, you will help us continually improve our overall department through team culture, product development processes, partnering with other Toast departments.

As a Director of Product for the Platform teams, you will:

  • Collaborate with senior leaders and executives across Toast and clearly articulate the platform product vision and desired functionality, scalability, performance and success metrics
  • Articulate business cases for platform investments and improvements, and measure/quantify KPIs such as engineering efficiency, uptime, scalability, risk, and adoption and growth
  • Become the evangelist for the platform team, including cross-functional collaboration with other engineering teams to define product vision and strategy with financial projections, product roadmaps and report out to a variety of stakeholders and senior leadership while gaining alignment and unblock progress
  • Think strategically about long-term platform roadmaps including how to plan systematic approaches to scaling API and data platforms, Android platform releases, and performance engineering in order to support internal users and external partners
  • Work effectively in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
  • Manage multiple projects and fulfill product requests while meeting tight deadlines

Do you have the right ingredients?

  • 7+ years of product management, technical program management or platform engineering experience (including 2+ years at the Manager/Director level)
  • Computer Science Degree or prior software engineering work experience preferred
  • Experience managing teams of 5+ direct or indirect reports
  • A track record of success (and enjoyment) in people leadership, and in building and leading high performing product management teams and developing exceptional talent
  • Prior experience in rapidly scaling cloud platforms supporting a multi-product company
  • Clear, concise, unambiguous verbal and written communication skills
  • Knowledge of restaurant and hospitality industry is a plus
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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