Toast
We power successful restaurants.
Boston, MA

Director of Product Management, Platform

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We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Reporting directly to the VP of Product, you will be a critical part of the product leadership team and you will be spearheading initiatives that will interface with many other Toast teams (across Product, Design, Engineering, and Customer Success). Your role will be to build and shape Toast’s platform strategy as we continue to be the fastest growing SaaS company in the US, having crossed $1B in valuation in just 5 years. You will also have the opportunity to interface with our restaurant customers to get feedback on product reliability and usability in order to inspire and inform how Toast continues to iterate and grow and that our customers have the fastest and best possible experience.

This Toaster will work closely with engineering leadership and customers (restaurants, partners, and internal teams) to collect requirements and deliver a best in class SaaS platform. We are looking for a leader to build the industry-leading platform to help our restaurant community thrive, as well as someone who is a passionate and proven leader who will grow, mentor, and inspire cross-functional teams around a common goal. As a member of our Product leadership team, you will help us continually improve our overall department through team culture, product development processes, partnering with other Toast departments.

As a Director of Product for the Platform teams, you will:

  • Collaborate with senior leaders and executives across Toast and clearly articulate the platform product vision and desired functionality, scalability, performance and success metrics
  • Articulate business cases for platform investments and improvements, and measure/quantify KPIs such as engineering efficiency, uptime, scalability, risk, and adoption and growth
  • Become the evangelist for the platform team, including cross-functional collaboration with other engineering teams to define product vision and strategy with financial projections, product roadmaps and report out to a variety of stakeholders and senior leadership while gaining alignment and unblock progress
  • Think strategically about long-term platform roadmaps including how to plan systematic approaches to scaling API and data platforms, Android platform releases, and performance engineering in order to support internal users and external partners
  • Work effectively in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
  • Manage multiple projects and fulfill product requests while meeting tight deadlines

Do you have the right ingredients?

  • 7+ years of product management, technical program management or platform engineering experience (including 2+ years at the Manager/Director level)
  • Computer Science Degree or prior software engineering work experience preferred
  • Experience managing teams of 5+ direct or indirect reports
  • A track record of success (and enjoyment) in people leadership, and in building and leading high performing product management teams and developing exceptional talent
  • Prior experience in rapidly scaling cloud platforms supporting a multi-product company
  • Clear, concise, unambiguous verbal and written communication skills
  • Knowledge of restaurant and hospitality industry is a plus
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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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