Toast
We power successful restaurants.
Boston, MA

Director of Product, Digital Ordering for Restaurants & Consumers

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We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

We are looking for a highly-motivated, energetic, and entrepreneurial Product Director to pioneer our efforts to provide a best-in-class digital ordering experience for guests and restaurants (e.g. takeout, delivery, order ahead, etc). You will be responsible for creating new experiences that empower restaurants to leverage the full power of digital ordering while also advancing our existing, high-growth digital ordering offerings. This is a highly unique opportunity to contribute to the early growth of a major new strategic area that could significantly impact Toast’s future growth. We are looking for exceptional candidates with a track record of independently defining, developing, launching, and scaling new B2B and consumer (B2C) software products in the restaurant and hospitality industry.

 

As a leader for this product, you will:

  • Set the product direction and strategy, including an aggressive roadmap to improve the digital ordering experience for restaurants
  • Work within a cross-functional team to create a new business line focused on digital ordering for restaurants and consumers through launch new products and partnerships
  • Develop deep relationships with restaurateurs to assess needs, pressure test ideas, and roll out new products/features
  • Immerse yourself in the consumer dining experience to ensure that restaurant products/features are helping restaurants better serve their guests
  • Work with a team of UX designers to create delightful experiences for guests and restaurants alike
  • Prepare and deliver, clear and concise executive-level presentations on your product strategy, roadmap, execution, and go-to-market plans

Do you have the right ingredients?

  • 12+ years of hands-on consumer (B2C) and B2B software product management experience, with increasing scope and responsibility
  • A successful track record of delivering great products to market
  • Experience in utilizing design thinking, innovation, and testing to develop new products and features to serve user needs
  • Strong executive presence to develop and communicate product, strategic, and business plans to cross-functional leadership
  • Experience in restaurants and/or hospitality is desired by not required


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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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