Director of Product Management, Customer Experience Transformation

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Reporting directly to the VP of Product, you will be a critical part of the product leadership team and will be spearheading initiatives that will interface with many other Toast teams across Product, Engineering, Marketing, Sales, and Customer Success to build and shape innovative products. You will also have the opportunity to interface with our restaurant customers and restaurant guests directly, to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

This Toaster will be the owner of a centralized platform used to onboard, support, educate, and delight Toast customers and give them the tools and strategies to help their businesses thrive. We are looking for a passionate and proven leader to grow, mentor, and inspire cross functional teams around a common goal. Toast is looking for someone who can motivate members of the team to make the tough restaurant jobs seamless and elegant for tens of thousands of servers, managers, and chefs and to empower them to create delightful guest experiences.

As a Director of Product for Customer Experience Transformation, you will:

  • Collaborate with senior leaders and executives across Toast and clearly articulate the re-inventing product experience vision and desired functionality, scalability, and success metrics
  • Creatively overcome challenges to quickly get your product to market
  • Collaborate with the UX (User Experience) team on wireframes and designs for upcoming product releases
  • Become the evangelist for the customer transformation product team, including the creation of future product vision and strategy with financial projections, product roadmaps, and report out to a variety of stakeholders and senior leadership on product metrics and fast adoption
  • Ability to manage multiple projects and fulfill product requests while meeting tight deadlines
  • Ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts

Do you have the right ingredients?

  • 7+ years of product management experience (including 3+ years at the Director level)
  • A track record of success (and enjoyment) in people leadership, and in building and leading high performing product management teams and developing exceptional talent
  • Experience with delivering B2B and/or B2C web experiences on mobile platforms and technologies
  • Experience managing teams of 5+ direct or indirect reports
  • Ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
  • BS/BA or MS degree in Computer Science, Business, or related technical field is preferred
  • Knowledge of restaurant and hospitality industry is a plus


Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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