Director of Product Management, Core

| Greater Boston Area

We’re not your traditional tech company and we don’t aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. That’s why we value diversity background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Are you bready* for a change?

Reporting to the Senior Director of Product, this role is a critical part of the product leadership team and will be instrumental in defining & delivering the next generation of Toast’s Core Software features. 

You will spearhead initiatives with other Toast teams across Product, Engineering, Marketing, Sales, Account Management and Customer Support. You will interface with our restaurant customers and restaurant guests directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

About this roll*:

  • Manage & mentor a team of product managers and product analysts focused on growing our Core Software business
  • Meet regularly with customers and prospects to present product vision & roadmap
  • Present Quarterly Business Reviews to Executive leadership team on quarterly progress and business results 
  • Create & present business cases and business models for new product investments, and measure/quantify success of product launches
  • Work with Product Leadership and product teams to define and integrate best practices and processes related to OKRs (objectives & key results), customer feature requests and internal tools 
  • Recruit, nurture and retain best-in-class talent
  • Collaborate with Sales & Marketing to determine next generation of product investment and Go To Market Strategy for restaurants and their guests 
  • Work directly with internal teams to iterate on product requirements & design feedback 
  • Lead by example. At times, working alongside the team in defining requirements, workflows, interaction, user journeys, process/screen flows, and wireframes


Do you have the right ingredients*?

  • 6+ years of relevant work experience in product management
  • Track record of success (and enjoyment) in building and leading high performing teams
  • A strong passion for managing and mentoring product managers & analysts
  • Deep understanding of agile product methodologies and best practices
  • Understanding of B2B and B2C dynamics
  • Experience building B2B apps at scale 
  • Ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
  • Knowledge of restaurant and hospitality industry is a plus

*Bread puns encouraged, not required

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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