Director of Product, Digital Ordering for Restaurants & Consumers

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help craft the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

We are looking for a highly-motivated, energetic, and entrepreneurial Product Director to pioneer our efforts to provide a best-in-class digital ordering experience for guests and restaurants (e.g. takeout, delivery, order ahead, etc). You will be responsible for creating new experiences that empower restaurants to leverage the full power of digital ordering while also advancing our existing, high-growth digital ordering offerings. This is a highly unique opportunity to contribute to the early growth of a major new strategic area that could significantly impact Toast’s future growth. We are looking for exceptional candidates with a track record of independently defining, developing, launching, and scaling new B2B and consumer (B2C) software products in the restaurant and hospitality industry.

 

As a leader for this product, you will:

  • Set the product direction and strategy, including an aggressive roadmap to improve the digital ordering experience for restaurants
  • Work within a cross-functional team to create a new business line focused on digital ordering for restaurants and consumers through launch new products and partnerships
  • Develop deep relationships with restaurateurs to assess needs, pressure test ideas, and roll out new products/features
  • Immerse yourself in the consumer dining experience to ensure that restaurant products/features are helping restaurants better serve their guests
  • Work with a team of UX designers to create delightful experiences for guests and restaurants alike
  • Prepare and deliver, clear and concise executive-level presentations on your product strategy, roadmap, execution, and go-to-market plans

Do you have the right ingredients?

  • 12+ years of hands-on consumer (B2C) and B2B software product management experience, with increasing scope and responsibility
  • A successful track record of delivering great products to market
  • Experience in utilizing design thinking, innovation, and testing to develop new products and features to serve user needs
  • Strong executive presence to develop and communicate product, strategic, and business plans to cross-functional leadership
  • Experience in restaurants and/or hospitality is desired by not required


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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