Director of Market Insights

| Greater Boston Area

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

The Toast Product Marketing team is responsible for understanding the restaurant market and competitive landscape and bringing to life the value, differentiation and proof points of our offering.

In this role you will be responsible for building and managing a team that is hyper-focused on the market we serve and the competitors we face here at Toast. Working closely with our senior leadership team, you will design programs focused on understanding our market and the competitors we face at a granular level. The ideal candidate enjoys playing a significant role in setting company strategy, has a proven track record uncovering market insights, enjoys beating the competition, and developing talent.

If you’re a data-driven market researcher with strong communication skills and a “get stuff done” attitude, read on!

What you'll do:

  • Be the market expert on the restaurant industry and technology landscape; actively shadow sales teams, interview clients, prospective clients, partners, and industry influencers
  • Manage of team of 1-2 full time employees and efficiently manage external vendors and resources including market research firms, technology tools and teams of MBA students and/or interns
  • Develop and executive quantitative market research surveys and qualitative market studies to the standard of top tier consulting and private equity firms
  • Deeply understand the buyer’s persona, conducting competitive and win/loss analyses
  • Develop a deep understanding of our competitors - get out of the office, see their products in action, tear down public statements and financials, do interviews and get the on-the-ground truth
  • Unearth insights into buyer needs and market opportunities to influence company strategy and product roadmap, including corporate development activities
  • Develop and deliver market insights and recommendations to cross-functional team members and executive leadership in order to gain alignment on priorities and strategic direction
  • Understand market dynamics around price and make recommendations for pricing and commercialization strategies and co-design price tests, evaluate results, and make clear recommendations

Do you have the right ingredients?:

  • BA/BS required, MBA strongly preferred
  • 7+  years work experience in product marketing, product management, consulting or banking; top tier consulting experience strongly preferred
  • Strong analytical skills and experience with market research and data analysis
  • Advanced knowledge of syndicated market intelligence sources, marketing research methodologies, and analytics
  • Deeply curious about our market, competitors and customers
  • Ability to lead cross functional teams
  • Highly collaborative mindset; experienced at working cross-functionally to drive results
  • Ability to act as a positive, self-motivated leader who can inspire others to rise to new challenges
  • Strong writer, presenter, and verbal communicator: ability to build strong, compelling story lines and recommendations that are deeply evidenced in both quant and qual research to move leadership to action
  • Ability to build and maintain strong relationships across a rapidly growing organization;
  • Ability to thrive in a fast-paced, rapidly changing work environment
  • Strong organizational skills and attention to detail to ensure tight deadlines are met both internally and externally
  • Interest and passion for startups, tech, and restaurants
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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