Customer Segment Product Manager at Humana Studio_h

| Greater Boston Area
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Description

 

Identifying and delivering new avenues of growth is a critical company priority, championed by the SVP of Retail Strategy & Product. We’re an entrepreneurial, hard-charging team set on transforming the US healthcare system and making real improvements in member health outcomes. We’re strategic and analytical (it’s all about the data) but with a bias towards action in the real world. We hold each other and our partners accountable for achieving what we set out to do, and we celebrate wins along the way.
If you want to learn a lot, be challenged, and also operate in a collaborative environment, Humana’s Retail Strategy & Product team could be a great fit.

 

Responsibilities

 

The Retail Customer Segment Product Manager leads the design, development, launch and measurement of new initiatives that solve critical member, clinical and business needs within Humana’s Medicare Advantage business segment.  He/she will identify member problems and potential solutions; conduct market research; generate product requirements; define pilot success measures; and lead cross-functional teams to build, launch and sell new solutions.  This is a high profile role, working on some of the company’s most important strategic growth priorities.  Successful candidates will be able to demonstrate examples of core product management skills including strategic thinking, outcomes orientation, cross-functional project management, team leadership, and collaboration in a matrixed environment. 

 

Position Responsibilities

  • Define customer/member problems through primary and secondary research, and outline product vision and value proposition
  • Drive business case development to support new initiatives required for sales growth, optimal health outcomes and enhanced member experience
  • Assess competing products and outline required differentiating features
  • Develop process flows and customer journeys; identify new data needs and flows
  • Specify data needs, clinical/business measurement approach, and product dashboard with target success measures
  • Define and launch Minimum Viable Product pilots; leverage lean product design principles to maximize learnings and impact
  • Create project plans and lead cross-functional teams (with representation from Clinical, Network, Sales, Customer Service, Digital, Legal, Finance, Marketing as required) to create new capabilities and workflows
  • Define go-to-market strategy; partner with Marketing to execute against plan
  • Deliver against adoption targets by working with regional sales to develop and manage sales pipeline
  • Conduct analyses to assess product performance and recommend new enhancements; maintain product roadmap

               

Required Qualifications

  • Bachelor degree 
  • 5-8 years work experience, with track record of bringing new products/services to market, ideally in the healthcare space. 
  • Knowledge of Product Development, Product Management, Analytics, Critical Thinking, Team Leadership, Customer Needs Definition, Business Modeling, Project Management
  • Up to 25% travel.

 

Preferred Qualifications

  • MBA or other relevant Master’s level degree
  • Management consulting background
  • Experience with Medicare Advantage business

 

Additional Information

This position will be located at Humana Tower, Louisville, KY or Humana’s brand new studio h facility in Boston’s Seaport District.

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Technology we use

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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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